Payment Ops

4 weeks ago

Bengaluru, India Securelytix Full time

Job Description – Payment Operations Executive (Fintech)

Position:
Payment Operations Executive

Location:
Bangalore

Department:
Merchant Operations / Payments

About the Role

We are looking for a proactive and detail-oriented
Payment Operations Executive
to support the smooth functioning of our merchant onboarding, documentation, and banking operations. This role is execution-focused, requiring strong attention to detail and the ability to handle multiple operational processes in a fast-paced fintech environment.

Key Responsibilities
Merchant Onboarding & KYC

  • Assist in onboarding new merchants by collecting and verifying documents.
  • Conduct basic KYC and compliance checks in line with RBI guidelines.
  • Ensure all merchant details are correctly captured in internal systems.

Documentation & Record Keeping

  • Maintain accurate merchant documentation and ensure records are always updated.
  • Assist in periodic audits of merchant documents for compliance.
  • Support preparation of MIS and operational reports.

Merchant Operations

  • Handle routine merchant queries related to settlements, refunds, and reconciliations.
  • Support monitoring of daily transaction flows and flag anomalies.
  • Escalate unresolved issues to senior team members in a timely manner.

Banking & Partner Support

  • Coordinate with bank teams for settlement confirmations and operational queries.
  • Track status of settlement files and ensure timely closure.
  • Support in resolving chargeback and dispute cases.

Key KPIs

  • Accuracy of KYC & documentation (% error-free cases).
  • Merchant onboarding turnaround time.
  • SLA adherence for settlement and refund processing.
  • First-time resolution rate for merchant queries.
  • Timely escalation of issues to senior management.

Qualifications & Skills

  • Bachelor's degree in Commerce, Finance, Business, or related field.
  • 0–2 years of experience in
    fintech, banking operations, or payment processing
    (freshers with internships can apply).
  • Strong attention to detail and ability to work with numbers.
  • Good communication skills to handle merchants and bank partners.
  • Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of reconciliation tools is a plus.
  • Willingness to learn and grow in a dynamic fintech environment.

This is best suited for
junior hires
who will execute processes (documentation, onboarding, reconciliations) and gradually grow into senior ops roles.

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