Product Ops Specialistnew

4 days ago

Bengaluru Karnataka, India Razorpay Full time

New
- Product Ops Specialist
- Bangalore

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
- We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

As a **Product Operations Specialist** in the **Risk,** **Trust & Safety** team, you will be the key link between internal operations and product teams, ensuring smooth issue resolution, configuration management, and operational efficiency. Your role will focus on maintaining product configurations, analyzing merchant issues, and identifying automation opportunities to enhance risk management processes.

**Key Responsibilities**:

- **Product Configuration Management**: Maintain and manage product configurations and create SOPs for configuration changes, etc. helping the Risk operations team deploy new risk measures faster.
- **Operational Support**: Act as the primary point of contact for internal operations teams regarding product issues, change requests and help get the issues addressed with tech support/respective teams.
- **Data analysis**: Analyze customer tickets to identify patterns and root causes, collaborating with product teams to address recurring issues.
- **Process Optimization**: Identify and drive automation initiatives to enhance operational efficiency and reduce manual interventions.
- **Issue Tracking & Prioritization**: Monitor ongoing product issues, work with product managers to triage them, and help prioritize fixes.

**Required Skills & Qualifications**:

- **Experience: 1 to 3 years**of experience in a product support role or an operations/business analyst.
- **Data Proficiency**: Strong skills in Excel/Google Sheets; working knowledge of SQL for data analysis.
- **Problem-Solving Mindset**: Quick learner who can understand operational processes and SOPs and develop domain expertise to address the
- **Communication & Collaboration**: Strong ability to work cross-functionally with product, engineering, and operations teams.
- **Organized & Detail-Oriented**: Ability to track, document, and follow through on multiple tasks systematically.

This role is ideal for someone who thrives at the intersection of **operations, product, and risk management**—helping ensure payments run smoothly while keeping fraud and security risks in check.

  • Product Strategy and Ops

    3 days ago

    Bengaluru, India HuspyLL Full time

    Role Description This is a full-time on-site role for a Product Strategy and Ops professional located in Bengaluru. The role involves tasks such as product strategy development, product management, research, and product development to drive business growth and success. Qualifications Product Strategy and Product Management skills Analytical Skills Research...

  • Product Ops

    1 week ago

    Bengaluru, Karnataka, India Whatfix Full time

    **About Whatfix** Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by...

  • Ops Associate

    4 hours ago

    Bengaluru, Karnataka, India Suki Full time

    **Position: Ops Associate** **Org: Suki.Ai** **Location: Bangalore** **What we want to accomplish** Suki is creating a new category in the health tech space - the digital assistant. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient...

  • S&op Process Advisor

    2 weeks ago

    Bengaluru, Karnataka, India ExxonMobil Full time

    **About us** At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and...

  • Staff Analytics Specialistnew

    2 weeks ago

    Bengaluru, Karnataka, India Razorpay Full time

    New - Staff Analytics Specialist - Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is...

  • Co-op/ Intern

    4 days ago

    Bengaluru, Karnataka, India Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Co-op/ Intern

    4 days ago

    Bengaluru, Karnataka, India Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Marketplace & Omnichannel Ops

    4 hours ago

    Bengaluru, Karnataka, India Ganesh Food products Pvt ltd Full time

    **Marketplace & Omnichannel Ops** **(Supports** sales tracking, agency coordination, and omni-platform execution for better brand visibility and conversions) **Location**: Bangalore (On-site) **Department**: Marketing & E-Commerce **Job Summary**: Responsible for supporting brand visibility and growth across marketplaces (e-commerce & q-commerce) and...

  • Marketplace Ops Executive

    4 hours ago

    Bengaluru, Karnataka, India Ganesh Food products Pvt ltd Full time

    **Marketplace Ops Executive** **(Supports** sales tracking, agency coordination, and omni-platform execution for better brand visibility and conversions) **Location**: Bangalore (On-site) **Department**: Marketing & E-Commerce **Job Summary**: Responsible for supporting brand visibility and growth across marketplaces (e-commerce & q-commerce) and offline...

  • ML Ops

    2 weeks ago

    Bengaluru, Kochi, India 4seer Technologies Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description ML Ops Engineer (2–3 Years Experience)Position OverviewWe are looking for a passionate and skilled ML Ops Engineer with 2–3 years of experience to join our AI initiatives and services team. The ideal candidate will not only be strong in operationalizing machine learning workflows but also have hands-on exposure or working knowledge in...