Manager Network Services

2 weeks ago


Noida, India iQor Full time

Description The Network Services Manager is a leader responsible for guiding a team of network engineers through both operational support duties and strategic project initiatives. The ideal candidate will be a hands-on technical expert able to lead by example, provide architectural direction, and ensure a reliable, secure, and scalable network infrastructure. This role requires a dynamic individual who can switch seamlessly between managing people, resolving escalated incidents, and engaging in high-level network planning and design. Key Responsibilities Team Leadership & People Management - Lead, mentor, and manage a team of network engineers focused on daily operations, incident response, and infrastructure projects. - Oversee task assignments, skill development, performance reviews, and career growth plans for team members. - Foster a collaborative, accountable, and service-oriented team culture aligned with business goals. - Establish and track KPIs for team performance and service delivery. Technical Oversight & Subject Matter Expertise - Act as the technical lead and escalation point for complex network incidents, root cause analysis, and service disruptions. - Guide the team in implementing, maintaining, and troubleshooting enterprise LAN, WAN, WLAN, and cloud networking. - Lead efforts in designing scalable, secure, and resilient network architectures for on-prem, hybrid, and cloud environments. - Participate in vendor assessments and selection of tools, appliances, and technologies. Project & Operational Execution - Plan and execute network infrastructure projects including upgrades, migrations, and new deployments. - Coordinate across cross-functional teams (security, infrastructure, service desk) to deliver seamless network services. - Ensure all documentation (network topology, SOPs, configuration templates) is kept current and accessible. - Develop and enforce change management, incident response, and DR protocols in accordance with company policy. Compliance, Monitoring & Optimization - Ensure compliance with corporate, industry, and regulatory network standards (e.g., ISO, PCI, SOX). - Maintain proactive monitoring, alerting, and reporting systems to minimize downtime and performance issues. - Continuously evaluate network performance and identify opportunities for improvement or automation. Qualifications & Experience Must-Have - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience). - 7+ years in network engineering, with 2+ years in a managerial or team lead role. - Deep hands-on expertise in routing, switching, firewalls, VPNs, SD-WAN, DNS, and Wi-Fi. - Experience with cloud networking (AWS /Azure) and infrastructure automation. - Familiarity with network monitoring tools. - ITIL Foundation certification or experience in ITSM environments. Core Competencies - Strong leadership with the ability to balance team well-being and business outcomes. - Excellent problem-solving, incident resolution, and communication skills. - Strategic mindset with an eye for scalability, standardization, and automation. - Ability to thrive in a high-pressure, ever-evolving IT operations environment. KPIs & Success Metrics - Uptime of critical network infrastructure - Mean Time to Resolve (MTTR) for network incidents - Successful delivery of network projects (on time and within budget) - Employee engagement and retention within the network team



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