Associate/Senior Associate

4 weeks ago


Bengaluru, India Cashfree Payments Full time
Roles & Responsibilities:

- Merchant query resolution in a timely manner to ensure the best possible customer experience- Handling merchant queries on email, chat and call- Query resolution for the internal customer i.e. Business Team- Adhering to customer support guidelines to ensure correct resolution- Maintaining TAT as per SLA for the process

Required Skills:

- Minimum 2-4 years of relevant experience in customer support, managing L2/L3 escalations and should be from an Online Payments or B2B Fintech background- Proficient in verbal and written English- Candidates who have already worked with Intercom, Front, Freshdesk, or any customer support CRM would be preferred- Process-oriented, proactive, and result-driven individual- Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution- Quick learner with an analytical mind to understand back-end operations and fintech product
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