Continual Improvement Consultant

6 days ago

bangalore, India Computacenter Full time

Join our Community


With a global reach, Group Managed Services (GMS) is the largest division within Computacenter, with 10,000+ employees located around the world. We are experts in delivering managed services to our customers including engineering & maintenance, service desk and technical infrastructure services, putting the customer at the heart of everything we do.


Continuous Improvement" "IT infrastructure" "Project manager" "Operational Excellence"



Your Environment


As a Continuous Improvement Consultant you will be accountable for leading strategic improvement projects or programmes for Group Managed Services and developing a culture of continuous improvement across GMS.


You will design, consult and manage varied improvement projects and programmes around our working processes, measurement and reporting and tooling optimization. Your projects will deliver improvements in efficiency, management control, quality, customer experience and an overall reduction in cost to serve. You will also act as Process Lead in broader Change programmes, providing process governance and assurance to ensure that ways of working are designed with the end to end in mind.


You will support the Head of Continuous Improvement in raising the maturity of Process Ownership in GMS and developing end to end mindsets. This includes working with senior leadership to appoint Process Owners where there are gaps and working with Process Owners to ensure a smooth handover from project to business as usual, equipping Process Owners with the skills, knowledge and expertise to embed and continually improve processes.


You will be responsible for guiding, coaching, and supporting the different Operational Excellence teams, Process Owners, leaders and operational managers in embedding continuous improvement. This includes running training courses on Lean Six Sigma, coaching greenbelts and yellow belts through their improvement projects as well as supporting and guiding the operational teams on how to embed habits for daily improvement.

You will work with GMS to cascade the measures that matter, creating a data driven culture based on insight where improvements are aligned to our strategic goals.


You will inspire Group Managed Services to be the best version of themselves. You will tailor this purpose to the specific need of the internal customer and create concrete missions out of this to improve the business.

Your mission:



  • Driving Quality and Continuous Improvement through GMS. You will be aware of the standards, measures and policies operated by GMS.
  • You will also have specialist knowledge of one or more of our key Delivery Engines.
  • You will operate within our Quality Management System (QMS) following a defined lifecycle through which to deliver improvements.
  • You will consult our Operational teams, to enable them to improve and evolve their methods, systems, and governance.
  • You will design and deliver improvement projects.
  • Support and inspire Operational Excellence functions in identification and adoption of relevant changes to local practices that enable compliance to quality standards.
  • Support our operations in establishing Measures that Matter and building these into their Governance.
  • Establish a solid network across GMS including within Service Excellence, Delivery Leadership, Operational Functions, PIM and Design and Transition and Transformation to cover all aspects of our deal lifecycle framework.
  • Coaching greenbelts and yellow belts through improvement projects
  • Be a showcase for following our internal QMS standard processes especially the PDCA process.
  • Coaching operational teams to embed habits for daily improvement through cascading strategy and measures, setting up huddles and visual management.
  • Providing support and coaching on Lean leadership such as encouraging leaders to go back to the floor, to encourage problems to be surfaced and to ultimately create the environment for continuous improvement.


How you’ll be measured:


  • You will have clear targets which will be set and discussed regularly.
  • You will be measured on the outcomes that you deliver.
  • Your projects will deliver improvements against GMS objectives including improved efficiency, management control, quality, customer experience and an overall reduction in the cost to serve.
  • You will deliver tools, training, techniques and knowledge that will further enhance the QMS and continual improvement framework and these deliverables will be measured on their adoption and usability.
  • You will be measured on the feedback from your key stakeholders.
  • You will be measured on raising the continuous improvement maturity


Your Profile


  • You will already be an end-to-end Consultant, have a minimum of 5 years' experience at this level.
  • You will ideally have operational experience within IT managed services.
  • Experience in senior stakeholder management.
  • You have examples of where you have continually improved both the efficiency & effectiveness of delivery processes and services, that deliver tangible results.
  • You are trained as as a Six Sigma Black Belt, Master Black Belt or Lean Expert and have corresponding practical experience in improvement projects.
  • You have successfully worked as a change manager in change projects.
  • You are certified as a Project and/or Programme Managers

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