Assistant Operations Manager

2 days ago

Bengaluru, India Skynet E-solution Full time

For an ISP Operation Assistant Manager, Key Responsibility Areas (KRAs) focus on ensuring the efficient and effective daily operations of the network infrastructure, meeting service level metrics, managing and developing the operations team, implementing quality and cost management, and resolving operational issues. Key KRAs include achieving operational efficiency, meeting performance goals, ensuring network availability and performance, fostering team development and engagement, and implementing process improvements to meet organizational objectives.

Here's a breakdown of typical KRAs for an ISP Operation Assistant Manager:

  1. Operational Efficiency & Performance

  2. Achieve Service Level Metrics:

Consistently meet or exceed established service level agreements (SLAs) for network uptime, customer experience, and operational performance targets.

  • Manage Daily Operations:

Oversee day-to-day activities, ensuring smooth execution of tasks, handling escalations, and managing the assigned shifts effectively.

  • Maintain Network Infrastructure:

Ensure the operation and maintenance of the ISP's network and its components to drive network efficiency and availability.

  1. Team Management & Development

  2. Team Performance & Motivation:

Foster a productive and achievement-oriented environment for the operations team through motivation, coaching, and timely feedback.

  • Staffing & Resource Management:

Assist in determining staffing requirements, developing schedules, and working with support departments to ensure effective execution of staffing strategies.

  • Employee Development:

Conduct training, cross-training, and up-training as requested, and contribute to career advancement and long-lasting team relationships within the company.

  1. Process & Quality Improvement

  2. Identify and Resolve Gaps:

Document and communicate system and business process gaps and work to implement effective solutions to improve operations.

  • Develop Operational Guidelines:

Develop and maintain operational guidelines, educate the team on best practices, and promote a culture of service excellence.

  • Implement Quality Standards:

Support the implementation of robust quality management systems and continuously monitor customer feedback to drive service quality improvements.

  1. Cost & Risk Management

  2. Oversee Operational Costs:

Monitor and control operational costs to ensure efficiency and profitability without compromising service quality.

  • Manage Risk and Audit Activities:

Assist in overseeing risk and audit activities related to the operations, ensuring compliance with company policies and industry standards.

  1. Reporting & Continuous Improvement

  2. Generate Operational Reports:

Prepare and submit detailed reports to management on shifts, performance, and key operational metrics.

  • Recommend Improvements:

Evaluate current operational strategies and provide recommendations for improvements to enhance overall effectiveness and efficiency.

Local Bengaluru Candidate preferred

Interested Candidate please mail your CV on

  • Assistant Operations Manager

    2 days ago

    Bengaluru, India Shining Stars Institution & travels Full time

    Job Opening: Assistant Manager Operations (Customer Service) – International BPO Location: Bangalore (Work from Office) Salary: Up to 7 LPA Work Mode: Full-time, 6 days working (Rotational Week Offs) About the Role: We are urgently hiring an Assistant Manager – Operations (Customer Service) for a reputed International BPO in Bangalore. The candidate must...

  • Operations Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOperation Full time ₹ 15,00,000 - ₹ 28,00,000

    Job TitleAssistant Manager InvoicingDescriptionWe are seeking a highly skilled and experienced Operations Assistant Manager to join our team. The successful candidate will be responsible for leading continuous improvement efforts, upholding customer satisfaction, and supporting business objectives.This is an exciting opportunity for a motivated and...

  • Operations Assistant

    2 weeks ago

    Bengaluru, India Benki Stores Full time

    Job Title**:Operations Assistant** Job Summary: Key Responsibilities: - Assist the Operations Lead in managing all logistics and order processing operations, including inventory management, order processing, and fulfillment. - Support the Operations Lead in developing and implementing processes and procedures to optimize the supply chain and improve...

  • Project Management

    2 weeks ago

    Bengaluru, Karnataka, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...

  • Assistant Manager-Operations

    2 days ago

    Bengaluru, India Jupiter Full time

    Who we are : Money. A subject that's always on our mind. We go through a rollercoaster of emotions when it comes to money. That's why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and userfriendly products related to banking,...

  • Assistant General Manager Operations

    3 days ago

    Bengaluru, Karnataka, India Topline Integrated Services Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionTopline is one of the fastest-growing Integrated Facilities and Services Management companies in India. With a focus on operational efficiencies, we manage non-core activities across various industries and geographies. Topline is renowned for its high safety standards and process-oriented delivery mechanisms, backed by EMS, QMS, SA8000,...

  • Assistant Manager Operation

    7 days ago

    Bengaluru, Gurugram, Kolkata, India Cogenthub Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the RoleWe are seeking an experienced and results-driven Assistant Manager Operations to lead and optimize a high-performing BPO call centre team handling sales and customer service processes. The ideal candidate will have strong leadership skills, a proven track record in achieving KPIs, and the ability to drive performance excellence in a fast-paced...

  • Assistant Central Operations Manager

    6 hours ago

    Bengaluru, India Flipkart Full time

    Job Description We are seeking a detail-oriented and data-driven Assistant Manager - Central Operations to play a key role in optimizing our pharmaceutical supply chain. The ideal candidate will be responsible for generating and analyzing various reports, ensuring compliance with regulatory requirements, and providing actionable insights to enhance...

  • Assistant Food Operations Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeFood Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Assistant Food Operations ManagerThis role is responsible for assisting in the planning, preparation and implementation of food and beverage products in all areas of the restaurant.The ideal candidate will have a strong understanding of recipes, standards and plating guides, and will be able to work seamlessly with these tools to deliver...

  • Operations Assistants

    2 weeks ago

    Bengaluru, Karnataka, India Outside ROI Full time

    Administrative Assistant Location: OutsideROI (US-based Marketing Agency) Type: Full-Time Experience Level: 2–5 Years We are seeking a proactive and organized Administrative Assistant to support our fast-paced marketing agency in Bangalore. The ideal candidate will be responsible for managing day-to-day administrative operations, supporting...