Card operations and chargeback associate

4 weeks ago

Gandhinagar, India TriOptus Full time

Title: Senior Associate - Retail Banking Ops-Cards Operations IssuingDuration: 6 monthsType: CONTRACT and REMOTEObjective:To minimize financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.Key Strategies & Responsibilities1. Chargeback & Dispute ManagementHandle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.2. Dispute Loss ReductionAnalyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.3. Process Optimization & Risk ControlDesign, implement, and continuously improve operational processes for chargeback handling and dispute resolution.Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.4. Cross-Functional CollaborationPartner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.Provide input during product design and rollout to ensure risk controls are embedded from inception.Support business decisions by presenting data-driven insights and risk impact assessments.5. Compliance & Quality MonitoringEnsure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations

  • Team Member

    1 week ago

    Gandhinagar, India Bank of America Full time

    **Job Description**: **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great...

  • Team Member

    3 days ago

    Gandhinagar, India Bank of America Full time

    Job Description **Overview (Bank overview, GBS India overview, Function Overview)** Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and...

  • Team Leader

    3 weeks ago

    Gandhinagar, India Bank of America Full time

    Job Description Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...

  • Team Member

    2 weeks ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Team Member

    2 weeks ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Team Member

    2 weeks ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Team Member

    2 weeks ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Team Member

    2 weeks ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Team Member

    5 days ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Team Member

    1 week ago

    Gandhinagar, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...