Team Member

4 days ago

Gandhinagar, India Bank of America Full time

Job Description

**Overview (Bank overview, GBS India overview, Function Overview)**

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
- BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

**Process Overview**

The process involves working claims on behalf of consumer Debit card holders. The team works on the Debit card transactions which were disputed by BOA customer; setting-up the claims, providing TSP, applicable Fees remediation, indexing of documents received from Merchants/Customers and completing all possible recovery & exception processes. This work does not involve interface with the customer.

**Job Description**

Debit Fraud associate receives the Debit Card fraud claims from the fraud initiation team which are disputed by the customer to review Temp Credit, applicable Fees, Interest charges that were issued to customers account, documents received from the Customer helps us in identifying Chargeback opportunities & resolving the claim and notify the customer & associations (Visa/MC/Amex).

**Responsibilities**
- Respond to customer requests in a timely manner by processing Claims within Turn Around Time
- Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.
- Determine the best course of action for the Customer to resolve the claim
- Should have strong understanding of the internal policies, procedures, Amex, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
- Adherence to the SLA’s - productivity, turn-around-time, and accuracy
- Should be flexible in working multiple functions

**Requirements**

**Education**

Any Graduate

Certifications If Any

Consumer Banking

**Experience Range**

0-2 Years

**Foundational skills**

Fundamental understanding of Debit Cards

Good Communication Skills (both written and oral)

Strong analytical skills

**Desired skills**
- Applicable Regulatory Laws for Debit Cards
- Detail oriented
- Ability to work well under pressure
- Ability to multitask and adapt to change
- Proficient with Microsoft Office Tools
- Proven Problem Solving Skills
- Self-motivated and results orientated
- To be flexible to work in rotational shifts

**Work Timings**

07:30 Hrs to 16:30 hrs

**Job Location**

GIFT

**Job Band**:
H8

**Shift**:
**Hours Per Week**:
45

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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