PD-OTC (Deductions)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer, OTC  
In this role you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks, such as order entry, order validation, shipment document creation, invoicing, and cash application. The ideal candidate will have strong analytical and problem-solving skills and excellent customer service and communication skills.

Responsibilities
•    Follow established policies & procedures as laid out in SOPs and other relevant process documents.
•    Willing to work in US shifts and follow US calendar for Holidays.
•    Areas of operation – 
o    Deductions management (Claims / Dispute) 
o    Contract management
o    Order entry & exception management 
•    Support month-end close activities
•    Backup Support on portfolio's as needed 
•    Update SOP's 
•    Peer to peer audits (optional, only if assigned)

Qualifications we seek in you
Minimum Qualifications / Skills
•    Bachelor or Graduate degree 
•    Relevant years of experience in Order to Cash
•    Strong analytical and problem-solving skills
•    Excellent customer service and communication skills
•    Must be self-reliant, resourceful, and proactive in approaching tasks.
•    Strong analytical skills and ability to work with complex data.
•    Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ Skills
•    Knowledge of all Order-to-cash processes in the CPG or retail industry.
•    Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills 
•    Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
•    Strong interpersonal skills, with the ability to work in a team environment.
•    Ability to multi-task and prioritize items with specific time constraints.
•    Client-focused mindset with proven ability to respond quickly to internal and external client requests.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.