Assistant Manager/ Deputy Manager- Operations

2 days ago

Mumbai, India Gallagher Service Center (GSC) Full time

Position Summary

To serve as a member of the management of GSC & own responsibility & accountability of one or more assigned processes oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage team leaders & associates

Primary Responsibilities

Process Management & Improvement

  1. Act as the primary point of contact for the Region/Niche/Branch(es), providing comprehensive support

  2. Responsible for end to end support of the policy lifecycle services

  3. Participate in renewal review meetings alongside Producer, CSM and sales team

  4. Service Expansion and Region/Branch Deployment Management

  5. Deliver and manage all services/outputs rolled out

  6. Take Proactive measures to initiate pre and post-renewal activities promptly

  7. Identify and Onboard new opportunities

  8. Support Client Service Directors on reporting and Ad Hoc tasks

  9. Handle queries effectively, aiming to minimize re-work at service center

People Management

1) Conduct regular meetings with team leaders & resolve concerns

2) Conduct skip level meetings with team members & resolve escalations

3) Own rewards & recognition schemes for assigned processes/teams

4) Oversee L&D trainings for self & team leaders

5) Oversee staff domain certifications

6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines

7) Liaise with recruitment team for recruiting new team members

8) Identify & facilitate movements within the division for team leads .

Experience ( Career Level Guide)

  • 8-10 years of experience in an Insurance domain/BFSI
  • Minimum of years experience as an people management
  • Transition/onboarding of service
  • Onshore travel experience
  • Insurance certifications/designation

Additional Responsibilities Skills and Competencies

1) Strategic Thinking

2) People Management

3) Transformational Leadership

4) Process Focus

5) Client Management

6) Innovation Focus

7) Ability to learn & drive change

8) Impact & Influence

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