AV Sr. Service executive/Engineer L3

6 days ago

Noida, India Cloud Space LLC Full time

Senior Audio-Visual (AV) Service Engineer — Senior Field Engineer (Level 3)

Experience:
Minimum of 3 years of hands-on experience in audio-visual (AV) service operations, including field support, helpdesk coordination, and client servicing in the National Capital Region (NCR). Candidates with 3–6 years of relevant experience are preferred. Experience servicing enterprise/MNC clients is an advantage.

Qualification:
3-year Diploma or Bachelor's degree (BE/B.Tech) preferred in Electronics, Electrical, Electronics & Telecommunication, or Computer Science.

Certifications:
AVIXA or OEM certifications such as Crestron, Cisco (video conferencing and related), switching, Wireless LAN, LG, Samsung, Poly are desirable.

Communication:
English and Hindi (native level preferred).

Location:
Noida

Workdays & Timing:
6 days a week, Monday–Saturday, 9:30 AM – 6:30 PM.

Travel:
Travel as required; candidate must have personal conveyance (bike/car).

Software Skills

  • Strong MS Excel skills: charts, filters, sorting, VLOOKUP, pivot tables.
  • Familiarity with CRM and ticketing tools (e.g., Jira).

Key Responsibilities & Skills

  • Lead a team of 4-10 field and resident customer service engineers, service

coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune

etc.

  • Will be responsible to achieve highest customer satisfaction by meeting and

exceeding service level agreements and customer expectations.

  • Maintain records of spares, service reports, and inventory consumption.
  • Support in site surveys, preparing BOQs for client requirements, and minor

system programming/configuration adjustments (preferred if basic C++

knowledge available).

  • Liaise with clients for feedback, AMC renewals, and service-related updates.
  • Report to AV Service Manager / VP Business.
  • Must have prior experience in handling VC solutions, digital signage systems,

cafeteria/town hall AV setups.

  • Must have basic programming (C++) skills

Skills: audio video,av installation,avixa,switching,wireless lan,c++,vc solutions,amc,digital signage systems,vlookup,jira,maintainance,crm,configuration

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