Operations Analyst

4 weeks ago

Chandigarh, India Insaito Software Pvt. Ltd. Full time

Our Operations Analyst team is critical to our success and mission. As part of this team, you are responsible for researching and analyzing the operational activities of our business to help increase efficiency, reduce costs, improve customer service, and optimize overall operations.

As an Operations Analyst, you'll be supporting multi-functional teams, analyzing business data, reviewing the operations of our company, and using this information to develop recommendations and changes to enhance the organization's overall efficiencies.

Operations Analyst helps ensure the adoption of Insaito products and accelerates business value and ROI from our customers' investment in the Insaito solution. In this role, you will work closely with members of Customer Success, Sales, Executive Management, Marketing, IT, Product Management, and Engineering teams, to name a few. The result is increased customer satisfaction, value, retention, and expansion of the Insaito solution.

Responsibilities

  1. Interpret trends or patterns in data sets and translate these patterns into actionable insights
  2. Work with other team members to continually improve our customer engagements
  3. Assist with supporting our Tier-4 business, from ad hoc data requests to in-depth research projects, you will be collaborating with others to help them answer questions and make better decisions
  4. Assist with special projects aimed at driving/increasing value to our customers
  5. Maintain deliverable projects and timelines
  6. Communicate findings clearly to a broad range of shareholders

Qualifications

  1. Data-driven with a commitment to following the process
  2. Quantitative skills, including proficiency with Excel/Google Suite
  3. Strong communication skills
  4. Resourcefulness with the ability to parse internal documentation
  5. Excited to join a fast-paced environment and have excellent time management skills
  6. Ability to multi-task and work in a fast-paced environment
  7. A champion of data accuracy and impeccable attention to detail
  8. Demonstrate intellectual curiosity, and a passion for translating information into actionable insights
  9. A self-starter with the ability to manage multiple projects at once
  10. To apply, you must have a 4-year Bachelor's Degree or a 2-year Master's Degree.

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