Store Manager – Retail Grocery

2 days ago

Sri Ganganagar, India Sbs Herbal Limited Full time

Job Title: Store Manager – Retail Grocery

Location: New Delhi

Reports To: Regional / Area Manager

About the Company:

SBS Food Mart (SBS 6 Ten) is a growing retail grocery business dedicated to offering fresh, high-quality products and exceptional customer service. We are expanding our presence and are looking for passionate, proactive, and results-driven individuals to lead our store operations and build strong customer relationships.

Job Summary:

The Store Manager will be responsible for the overall management and smooth functioning of the grocery retail store. This includes overseeing daily operations, ensuring optimal customer service, driving sales, managing inventory, implementing company policies, and leading the store team to achieve targets.

Key Responsibilities:

Operations Management
Ensure daily store operations run efficiently and align with company standards
Monitor and improve sales, profitability, and customer satisfaction
Implement merchandising strategies to boost product visibility and sales
Maintain store hygiene, safety, and compliance with health and safety standards

Team Leadership
Hire, train, and supervise store staff, including shift supervisors and support personnel
Foster a positive and motivating work environment
Conduct performance reviews and recommend training or corrective actions
Resolve internal conflicts and build a cohesive team

Inventory & Procurement
Oversee inventory management and stock replenishment
Minimize shrinkage and stock wastage
Coordinate with vendors and suppliers for timely deliveries
Ensure proper stock rotation and storage practices

Customer Service
Deliver exceptional customer experience by training staff on customer interaction
Handle customer complaints and feedback effectively
Promote loyalty programs and membership benefits

Financial Management
Achieve sales targets and control operational costs
Manage budgets, expenses, and billing processes
Prepare reports on sales, inventory, and store performance

Marketing & Brand Promotion
Execute local marketing initiatives and promotions
Collaborate with the marketing team for campaigns and events
Engage with the community to increase store visibility

Required Skills & Qualifications:

Bachelor's degree in Business, Retail Management, or a related field
3+ years of experience in retail management, preferably in grocery or FMCG
Strong leadership and communication skills
Analytical mindset with a focus on problem-solving and efficiency
Knowledge of inventory management systems and point-of-sale tools
Ability to work flexible hours, including weekends and holidays
Customer-focused attitude and ability to handle complaints tactfully

Preferred Qualifications:

Experience with retail CRM or ERP systems
Knowledge of pricing strategies and stock optimization
Prior experience in managing multi-department teams

Key Performance Indicators (KPIs):

Monthly sales growth
Customer satisfaction score
Inventory accuracy and wastage control
Employee retention and training completion
Operational compliance and audit scores

Benefits:

Competitive salary with performance-based incentives
Opportunity to lead and grow within the company
Training and development programs
Health and insurance benefits

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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