Junior System Administrator

3 weeks ago

Vellore, India Factentry Full time
Job Summary:

We are looking for an experienced Desktop Engineer to support and manage enterprise-level IT infrastructure. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining laptops, desktops, printers, and related peripherals. In addition, the role requires hands-on experience in networking, server administration, and firewall management.

Key Responsibilities:
  • Provide installation, configuration, and maintenance support for desktops, laptops, printers, and peripherals.
  • Troubleshoot hardware, software, printer, and network issues efficiently.
  • Manage Active Directory, user accounts, and system policies.
  • Perform routine server checks, patching, and basic administration tasks.
  • Configure, monitor, and troubleshoot LAN, WAN, and wireless networks.
  • Provide first-level firewall monitoring and assist in configuration changes.
  • Ensure endpoint security and compliance with organizational policies.
  • Maintain IT asset inventory and documentation.
  • Collaborate with cross-functional teams to resolve escalated issues.
  • Provide end-user support and training when required.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 3–5 years of experience as a Desktop Engineer / IT Support Engineer in an enterprise environment.
  • Strong knowledge of Windows OS (Windows 10/11), MS Office, enterprise applications, and printer management.
  • Hands-on experience with networking (TCP/IP, DNS, DHCP, VPN, switches, routers).
  • Basic server administration knowledge (Windows Server, Linux preferred).
  • Experience with firewall systems (Fortinet, Sophos, Palo Alto, or similar).
  • Familiarity with ITSM tools and ticketing systems.
  • Strong problem-solving and communication skills.
  • Strong team player with the ability to collaborate effectively across departments.
  • Certifications such as MCSE, CCNA, CompTIA A+/N+, or Firewall certifications are a plus.

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