Operations Manager, CMT

2 weeks ago

chennai, India ADCI MAA 15 SEZ Full time
Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with great selection at best prices. CMT within Amazon, is designed to ensure Amazon remains competitive in the online space with the best price. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seek to understand Amazon’s core values and translate those into everyday practices. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment. "
The Manager - Operations, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. He/She will manage performance measured on operations/business goals and SLA metrics. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. He/She will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
• Responsibility for meeting operational and business goals
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
• Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
• Executing specific people programs on coaching and development and team engagement.
• Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
• Owns/ Drives development of external/internal communication i.e. blurbs, reports etc.
• Ability to represent data and communicate effectively to handle escalations
• Drive weekly or monthly discussions with Stakeholders and influence decisions for the process with data
• Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions.
• Manages escalation/resolves complex tickets including non-standard tasks.
• Responsible for Operational Reporting to senior management/ stakeholders at Process level.
• Drives completion of work allocation for the function/ process independently.
• Prioritizes metrics to meet operational goals assigned at process level.
• Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e. SOP etc.
• Act as Mentor or coach and contributes to associate growth.
• Develops training content for functional on-boarding.
• Trains new hires
• Is an Expert and Primary contact for process issues/ escalation/ coaching
• Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions
• Communicate effectively to internal stakeholders
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND

BASIC QUALIFICATIONS

- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements
- 2+ years of program or project management experience

PREFERRED QUALIFICATIONS

- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility

  • Operations Manager, CMT

    2 days ago

    Chennai, India ADCI MAA 15 SEZ Full time

    Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with great selection...

  • Operations Manager, CMT

    2 weeks ago

    Chennai, India ADCI MAA 15 SEZ Full time

    Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with great selection...

  • Associate - Retail Process, CMT

    4 weeks ago

    chennai, India ADCI - Tamil Nadu - A83 Full time

    Amazon is an Equal Opportunity Employer.Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global...

  • Associate - Retail Process, CMT

    3 weeks ago

    Chennai, India ADCI - Tamil Nadu - A83 Full time

    Amazon is an Equal Opportunity Employer. Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global...

  • CMT Education Consulting

    2 months ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Job Description: Education ConsultingAbout Cognizant Consulting (CC)CC drives growth in multiple ways. One is for our clients. We partner with them to accelerate digital business transformation throughout their organizations. Equally importantly, we drive pull-through revenue and profit for Cognizant also. Cognizant Consulting practice comprises of over...

  • Coordinator 2 -global Operations

    2 months ago

    Chennai, India Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Coordinator 3 -global Operations

    2 months ago

    Chennai, India Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Coordinator 2 -global Operations

    2 weeks ago

    Chennai, India Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Assistant Manager

    3 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Position: Assistant Manager - Shift Lead- Alarm Monitoring of DWDM in NOCDate: 17 Oct 2023Location: Chennai, IndiaCompany: Tata CommunicationsShift Lead- GPON/ DWDM TroubleshootingResponsibility:Requires day to day shift planning for 24X7 hours supportsRequired to Distribute tickets based on availability and expertiseManage seasonal/incidental spikes by...

  • Assistant Manager

    2 months ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Position: Assistant Manager - Shift Lead- Alarm Monitoring of DWDM in NOCDate: 17 Oct 2023Location: Chennai, IndiaCompany: Tata CommunicationsShift Lead- GPON/ DWDM TroubleshootingResponsibility:Requires day to day shift planning for 24X7 hours supportsRequired to Distribute tickets based on availability and expertiseManage seasonal/incidental spikes by...

  • Program Manager I

    3 weeks ago

    Chennai, India ADCI MAA 15 SEZ Full time

    Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...

  • Program Manager I

    4 weeks ago

    Chennai, India ADCI MAA 15 SEZ Full time

    Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...

  • Program Manager I

    4 weeks ago

    chennai, India ADCI MAA 15 SEZ Full time

    Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...

  • Program Manager I

    3 weeks ago

    chennai, India ADCI MAA 15 SEZ Full time

    Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...

  • CIDR Specialist

    7 days ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time

    Identify emerging customer technical concerns using Global Customer Quality Indicator System (GCQIS) and the Concern Monitoring Team (CMT) process Monitor and track these Concerns and drive resolution and closure in line with global metric targets Develop strong relationships with Product Development and Plant Vehicle Team engineers / Subject Matter...

  • CIDR Specialist

    2 days ago

    Chennai, India Ford Motor Company Full time

    Identify emerging customer technical concerns using Global Customer Quality Indicator System (GCQIS) and the Concern Monitoring Team (CMT) process Monitor and track these Concerns and drive resolution and closure in line with global metric targets Develop strong relationships with Product Development and Plant Vehicle Team engineers / Subject Matter...

  • Customer Service Executive

    2 weeks ago

    Chennai, India Tata Communications Full time

    Key Responsibilities 24X7 Monitoring of network events, alarms and ticket creation - Alarms filteration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify RSP of incidents - outage notifications - Support and execute the Real Time...

  • Customer Service Executive

    1 week ago

    Chennai, India Tata Communications Full time

    Job Family Descriptor - 24X7 Monitoring of network events, alarms and ticket creation - Alarms filteration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify RSP of incidents - outage notifications - Support and execute the Real Time...

  • Program Manager I

    7 days ago

    Chennai, India ADCI MAA 15 SEZ Full time

    Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its...

  • Supervisor, Excellence in Operations

    7 days ago

    Chennai, Tamil Nadu, India Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...