See more Collapse

Tech Analyst

1 month ago

bangalore, India VISA Full time

Job Description And Responsibilities

Job Description and Responsibilities
The Automation & Optimization Technical Solution Analyst will be responsible for supporting the Client Services Tools users, across a variety of tools such as Microsoft Dynamics and Genesys. The Client Services organizations are supporting Financial Institutions, FinTechs, Merchants and Consumers and require technical assistance within their tool use in support of these client types.
The candidate for this role will be responsible for:

• Work with the various business partners across Visa’s global offices, with a focus on Central Europe, Middle East and Africa (CEMEA) and Asia Pacific (AP).
• The technical analyst will work in a matrixed organization, taking daily direction from a local manager and from a North American leader, directing their support.
• Collaborating with Development Teams in working closely with engineering to resolve issues and assist enhancing the CRM system through ticket management.
• Analyst will work with ticketing system and CRM systems (MSFT Dynamics) to log and resolve user issues.
• Assist in the training of the user base in the use of new and existing features of the MSFT Dynamics CRM system.
• Analyzing User Behavior, using data to understand how users are interacting with the CRM system and identifying areas for improvement.
• Assist in the generation of key performance indicators (KPIs) and other reporting needed by the leadership team and the user base.
• Managing Stakeholder Expectations: Regularly communicating with local user base about the progress of CRM development and implementation. Understanding the existing Tools Roadmap and able to answer questions from users.
• Showcase effective communication in reporting, notes, documentation, FAQs, escalations, and more. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• B.S or B.A. degree and at least 3 years of experience with core customer service technical solutions.
• Strong working knowledge of MSFT Dynamics365 is necessary.
• Working knowledge of Share Point, technical ticketing system, MSFT Office suite.
• Ability to collaborate directly with the business, in solution of issues as well as information requirements gathering.
• Experience with (Agile, Iterative, Waterfall) project and development processes, and the ability to communicate effectively with IT resources.
• Ability to take responsibility for agile releases for the business, collaborating with technology.
• Experience working in a global, multi-channel, cross-functional organization is required.
• Able to set priorities, manage expectations, work as part of a team and independently.
• Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through management level.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We have other current jobs related to this field that you can find below

  • SAP Analyst Relations

    4 weeks ago

    bangalore, India Tech Mahindra Full time

    Tech Mahindra is hiring SAP Analyst Relations for any TechM locationSkill: SAP Analyst RelationsWork Location: any TechM LocationExperience:12 Years to 22 YearsNotice Period:Note: Candidates who can join in or within 15 days are highly preferred.JD -• 12+ years of experience in handling Global Market Analyst Relations including responding to Analyst...

  • Systems/Tech Analyst

    1 week ago

    bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Systems/Tech Analyst Systems/Tech Analyst Req ID: Department: Tech Institutional Digital Banking Operations Doma Division: Technology Location: Bengaluru About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of...

  • Workday Systems Analyst

    3 days ago

    bangalore, India US Tech Solutions Full time

    Location: No. 55 Yashash Building Vishweshwariah Nagar Bangalore IND 560032 (Onsite) Duration: 3+ Months Contract to Hire Primary Function Of Position: · The Business System Analyst will act as Workday Systems Analyst/Developer and possess both the functional & technical understanding of Workday HCM and will serve as primary source for technical support,...

  • Tech Vlogger

    1 week ago

    bangalore, India AIM Full time

    About Us:We are a leading media and analyst firm dedicated to Artificial Intelligence and technology. Our mission is to inform, educate, and inspire the tech community through engaging content. We are looking for a dynamic and passionate Tech Vlogger to join our team in Bangalore.Job Description:As a Tech Vlogger, you will be responsible for creating...

  • Security Tech Lead

    4 weeks ago

    bangalore, India CGI Full time

    Job Objective & Description : Security Tech Lead –Analyses security vulnerabilities, support hardening, able to perform malware analysis, threat hunting and security log analytics.They also quantify the security risksAbility to communicate and collaborate with the business to make them understand the criticality of the vulnerabilities, provide...

  • Security Tech Lead

    2 months ago

    bangalore, India CGI Full time

    Job Objective & Description : Security Tech Lead –Analyses security vulnerabilities, support hardening, able to perform malware analysis, threat hunting and security log analytics.They also quantify the security risksAbility to communicate and collaborate with the business to make them understand the criticality of the vulnerabilities, provide...

  • Business Analyst, Consumer Tech and Product

    4 days ago

    bangalore, India ADCI - Karnataka Full time

    Amazon's CS Consumer Tech and Product (CTAP) is looking for an experienced Business Analyst who can work independently in a fast paced and ambiguous environment. The Customer Experience Team within Customer Service uses customer activity data, feedback, and metrics to identify customer pain points, then advocates for and drives change throughout the...

  • Field Tech Analyst

    3 days ago

    bangalore, India NTT DATA Services Full time

    Req ID:  279444  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Description: Network...

  • Field Tech Analyst

    1 week ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 279814  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Role...

  • Field Tech Analyst

    5 days ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 279444  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job...

  • Product Analyst

    4 weeks ago

    bangalore, India Okta, Inc. Full time

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business...

  • Tech Business Analyst

    2 weeks ago

    bangalore, India OneOrigin Full time

    Company Overview: OneOrigin is one of the fastest-growing Technology Companies in the world ,headquartered along the coastline of North East America, in Norwalk, Connecticut. With a mission to deliver value through astounding focus and an exceptional innovative mindset, OneOrigin is empowering the technology shift within the Education sector from are active...

  • Field Tech Analyst

    1 month ago

    bangalore, India NTT DATA Services Full time

    Req ID:  276381  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Description: Voice...

  • Field Tech Analyst

    1 month ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 276381  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job...

  • Field Tech Analyst

    4 weeks ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 276381  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job...

  • Senior Analyst

    2 weeks ago

    bangalore, India Razorpay Full time

    Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses...

  • HCL Tech Hiring_MIS Executive_Bengaluru

    4 weeks ago

    bangalore, India HCLTech Full time

    Analyst -Bengaluru (Whitefield-ITPL )Experience: 2 to 4 YearsShift Time: UK ShiftDesignation: AnalystNotice Period: ImmediateWork location: Whitefield(ITPL)Work Mode: WFOMIS Analyst Responsibilities:Reports with accuracy and timelinessdata, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variableson...

  • Analyst

    3 hours ago

    bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Analyst Analyst Req ID: Department: Tech Pacific Division: Technology Location: Bengaluru About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Analyst in our Tech Pacific...

  • Privacy Compliance Analyst

    2 months ago

    Bangalore, Karnataka, India Allime Tech Solutions Full time

    Job Summary :Privacy Compliance Analyst with experience in data security technologies such as Classification, DLP, DRM along with exposure to implementation of data privacy and security frameworks.A continuous learner who is self-driven, team player and zeal to bring security transformation by reducing the exposure surface.Key Responsibilities :- Lead the...

  • Privacy Compliance Analyst

    2 months ago

    Bangalore, India Allime Tech Solutions Full time

    Job Summary :Privacy Compliance Analyst with experience in data security technologies such as Classification, DLP, DRM along with exposure to implementation of data privacy and security frameworks. A continuous learner who is self-driven, team player and zeal to bring security transformation by reducing the exposure surface.Key Responsibilities :- Lead the...