Watch Technician

4 weeks ago

Bengaluru, India Zimson Watches Full time

Job Description: Watch Technician

Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled shopping experience.

We are on the lookout for a dynamic and experienced professional to join our esteemed team as a
Watch Technician
.

Unique Job Role:
Watch Repairing

Function:
Watch Repairer in after sales service

Position:
Watch Technician Executive / Senior Watch Technician Executive

Location:
Bangalore

Job Details :

To provide quick & quality service support for watches & clocks within agreed upon timelines, provide product quality feedback & enhance customer satisfaction (NPS – Net Promoter Score)

Job Requirements

  • Education:
    10th Pass /ITI/PUC/Degree
  • Relevant Experience:
    Fresher's, having experience of repairing any electronics products.
  • Behavioral Skills:
    Communication, good listening, punctuality, eagerness for learning.
  • Knowledge:
    Technical acumen, computer knowledge (MS-Office) preferably.

Process Contribution

  • After sales support: Technical Support
  • Understand the defects reported in customers' watches, troubleshoot it and repair the watch as per standardised repairing process as per agreed upon time given to customers.
  • Capture all repair details in the repair document.
  • Provide product quality feedback
  • Maintain tools, consumables & equipment in the Service Centre.
  • Deal with service customers for technical explanation.
  • Execute service transaction with each service customers.

Process Outcome

Providing Quick & Quality service Support to customers at the service centre.

Performance Measure

  • Number of watches transacted & repaired in the service centre per day – productivity.
  • Number of product quality feedback given.
  • Influence customers for giving better Service NPS
  • Maintain repair Quality in the service centres (indicated by Running Test Failure & Repeat Return Failure %).

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