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Senior Sales Engineer

4 months ago

delhi, India Trelleborg Group Full time
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
A Senior Sales Engineer plays a pivotal role in ensuring customer satisfaction through effective communication, order processing, and issue resolution. This position requires a customer-centric approach, technical understanding of manufacturing processes, and a commitment to delivering service excellence in a timely and professional manner.
Scope of your Role: Responsible:
Sales Targets: Work towards achieving or exceeding assigned sales targets, contributing to the overall revenue goals of the organization.
Order Tracking: Monitor and track the status of customer orders, keeping clients informed of any changes, delays, or issues that may impact delivery schedules.
Issue Resolution: Resolve customer concerns, quality complaints, and discrepancies promptly, collaborating with internal teams for effective solutions.
Account Development: Identify opportunities for account growth and upselling, working collaboratively with clients to introduce new products or services that align with their business objectives.
Client Relationship Management: Cultivate and maintain strong relationships with existing clients in the territory/region, understanding their needs and ensuring customer satisfaction. Serve as the primary point of contact for customers, addressing inquiries, providing product information, and helping in a professional manner.
Market Intelligence: Stay informed about industry trends, competitor activities, and market dynamics, providing insights to internal teams for strategic planning. –
Customer Feedback: Gather and analyze customer feedback, conveying valuable insights to internal teams for continuous improvement of products, services, and overall customer experience.
Sales Forecasting: Collaborate with sales and production teams to develop accurate sales forecasts for existing accounts, aiding in inventory planning and resource allocation.
Product Knowledge: Stay well-informed about the company's product offerings, specifications, and updates to effectively communicate with customers.
Qualification and Experience:
Graduation in any discipline.
5-8 years of experience in Sales
Knowledge about seals product.(Added Advantage)
Usage of ERP /CRM tools and MS office applications
Willingness to travel across North India within the regional territory
Soft Skills
Strong written and verbal communication skills
Our benefits for you
Work in multicultural environments
Family friendly and life-phase oriented company culture
Start shaping industry from the inside
Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.
Feel free to contact our HR Team for any questions:
Ashwini @