US Insurance Associate

2 weeks ago


udaipur, India Fusion Business Solutions (P) Limited (FBSPL) Full time
Job title: US Insurance Associate
Location: Udaipur Onsite.
Job type: Fulltime, Direct Hire
Key Responsibilities
Plan, coordinate, and direct quality control delivery to ensure continuous improvement with established standards
Develop and analyze statistical data to determine present standards and establish proposed quality and reliability expectancy of errands submitted by agents
Update the Standard Operating Procedures (SOP) / Process documents on a weekly basis
Be Aware of relevant risk/compliance/regulatory policies
Complete all mandatory/assigned training programs in the quarter/year
Ensure volume/work status are captured accurately in web metrics (Tick) tool daily
Coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees and team
Ensure positive feedback is received by building effective long-term relationships with clients
Review, analyse, and resolve contested case reports
Use developed techniques to prepend cooperation and participation in potentially volatile situations
Responsible for doing quality assurance and train other employees to maintain accuracy in delivering task on time
Willingness to learn and accept new challenge.

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