Account Health Support Specialist
11 hours ago
DESCRIPTION:
Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Account Health Support Specialist LOCATION Hyderabad, India LANGUAGE REQUIREMENTS English & Arabic SHIFT REQUIREMENTS Sun-Sat Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
BASIC QUALIFICATIONS:
Basic Qualifications:
- Candidate must have B.A/M.A in Arabic from recognized university.
- Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt.
- Flexibility to work various shifts, including working one weekend day or alternative start-end times
- Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response.
- Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
- Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
PREFERRED QUALIFICATIONS:
Preferred Qualifications: Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.
-
Account Health Support Specialist
6 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within...
-
Account Health Support Specialist
7 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...
-
myGwork | Account Health Support Specialist
12 hours ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving...
-
AHS Specialist
6 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within...
-
AHS Specialist, Account Health Support
6 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast...
-
AHS Specialist, Account Health Support
11 hours ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com...
-
myGwork | AHS Specialist, Account Health Support
12 hours ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com...
-
Senior Accounting Specialist
7 days ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout Evernorth Health Services:We are a leading provider of pharmacy, care, and benefits solutions. Our mission is to improve health and increase vitality for millions of people.ResponsibilitiesWe are seeking a highly skilled Senior Accounting Specialist to join our team.The successful candidate will be responsible for preparation of all month end entries,...
-
Operations Manager, Account Health Support
11 hours ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...
-
Account Health Specialist
1 day ago
Hyderabad, Telangana, India myGwork Full timeAbout the OpportunityThis is a challenging and rewarding role as an Account Health Specialist at Amazon, where you will play a vital part in ensuring a seamless experience for our third-party business partners (Sellers) on the Amazon platform.Job Summary:The Account Health Specialist position relies heavily on judgment to plan and accomplish goals with...
-
myGwork | Operations Manager, Account Health Support
12 hours ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...
-
Senior Tax Accounting Specialist
3 weeks ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), develops innovative pharmacy, care, and benefits solutions to improve health and increase vitality.Job OverviewWe are seeking an experienced Senior Tax Accounting Specialist to join our team. This role will be responsible for managing end-to-end statutory audit, tax audit,...
-
Health Consultant
1 day ago
Hyderabad, Telangana, India Health Tick Full timeAt HealthTick, we're looking for a skilled Health Consultant - Sales Specialist to join our team. As a vital member of our Consulting team, you will become the friendly face of our platform, directly engaging with users to understand their challenges when it comes to their health.We're seeking someone with excellent communication skills, fluent in both Hindi...
-
Sr. Program Manager, Account Health Support
11 hours ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Account Health Support (AHS) Operations team is looking for a Program Manager, who is knowledgeable of operations, analytics-driven and customer obsessed to...
-
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout EvernorthWe're a leading health services company that creates innovative pharmacy, care, and benefits solutions to improve health and increase vitality.As a Tech Support Specialist for Enterprise Infrastructure, you'll be part of our team that relentlessly innovates to make the prediction, prevention, and treatment of illness and disease more...
-
Medical Health Specialist
4 weeks ago
Hyderabad, Telangana, India Allo Health Full timeWe are seeking a dedicated and skilled Medical Consultant to join our team at Allo Health’s Offline Sexual Health Clinic in Hyderabad. This is a part-time role that involves working 6 days a week, with weekends being mandatory.About the RoleThis opportunity allows you to work as a part-time (4 pm-8 pm) Medical Consultant for our Offline Clinic, providing...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Account Health Support (AHS) Operations team is looking for a Program Manager, who is knowledgeable of operations, analytics-driven and customer obsessed to...
-
Business Analyst, Account Health Support, WFM
5 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeAs we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses. We are looking for an exceptional business...
-
Communication Trainer, Account Health Support
6 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeThe Communication trainer facilitates training of all specialists in Account health support team, drives initiatives and programs to improve voice/written performance at the local site, and examines data to identify the continuous learning needs of the site. Our initial training approach is to facilitate communication coaching basis market place level...
-
Communication Trainer, Account Health Support
6 months ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timePrevious experience of 3 years in training. - Certified Communication trainer with good communication skills - oral and written - Good interpersonal skills - ability to work with and influence multiple Training Team members/ Stakeholders across different sites globally - Knowledge of MS Office Tools. Proficiency in Microsoft Office, including Word, Excel,...
