Incident Lifecycle Management
2 weeks ago
What success looks like in this role: • Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including: • Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and • Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.• Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.• Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: Any Bachelor's Degree requiredMay require technical certification or Associate DegreeGenerally, 2-4 years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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Incident Lifecycle Management
8 hours ago
Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat success looks like in this role: Role Purpose: Reduce long running backlog tickets for Incidents & Service requests Follow up to reduce long running tickets for Incidents & Service requests aging Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors. Key...
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Incident Lifecycle Management
2 weeks ago
Bengaluru, India Unisys Full timeWhat success looks like in this role: Role Purpose: Reduce long running backlog tickets for Incidents & Service requests Follow up to reduce long running tickets for Incidents & Service requests aging Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors. Key...
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Incident Manager
4 days ago
Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
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Critical incident management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
2 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
