Customer Service Administration

5 days ago

Bengaluru, India IPETRONIK GmbH & Co. KG Full time

View job here Customer Service Administration Full Time Hybrid Bengaluru, India With Professional Experience 8/13/25 Key Responsibilities: Support the sales team by preparing and following up on sales quotations made for clients. Handle customer orders received via phone, email, or mail, ensuring correct pricing, discounts, and product codes are applied. Respond to urgent calls, emails, and messages when Sales Representatives are unavailable; address customer queries, inform clients of delays, and coordinate delivery schedules. Place and manage orders with headquarters or suppliers, ensuring alignment with customer requirements and on-time, accurate delivery. Track and clear air and ocean imports; arrange for the timely delivery of cargo to customers. Ensure timely management of communication lines between suppliers, shippers, customers, and internal departments, maintaining detailed records and relaying relevant information to all stakeholders. Initiate timely invoicing and work closely with the accounting department to ensure billing accuracy. Collaborate with other departments to efficiently handle sales, marketing inquiries, and logistics. Develop and maintain organised filing systems to manage sales records, prepare reports, and support financial reporting for the finance department. Coordinate the dispatch of demo equipment to customers, preparing necessary documentation using asset management software (e.g., AssetTiger). Follow up with customers to ensure demo equipment is returned on time and in proper condition. Requirements Qualifications: Bachelor’s degree in Business Administration or a related field. Experience with Tally software is desirable. Minimum 2 to 3 years of experience in Customer Service Administration. Mandatory experience in handling international shipments, including Bill of Entry and customs clearance procedures. Ability to multitask in a fast-paced, dynamic environment with shifting priorities. Career-oriented, detail-focused, a quick learner, and able to recall past situations, events, and data accurately. Contact person Kannan Chandrasekar Apply Online Imprint | Privacy Policy Powered by softgarden

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