Center Lead- Citizen Centric Program

4 weeks ago

kochi, India Idemia Full time

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions

We are currently looking for Center Lead- Citizen Centric Program at Kochi  Location.


Experience:
• Minimum 5 years of experience and atleast 3 years of experience in Customer Relationship Management/ Citizen Centric Program/ Team Lead/ Project Manager/ Public Service Delivery Projects
• Experience of Working on a Government Project will be added advantage. Experience in Citizen Centric Programs will be preferred.
• The candidate should have experience in Team Handling.
• The candidates should have strong interpersonal skills and ability to work in a multi-disciplinary team.
• Having experience of multi- stakeholder management will be an added advantage.

Skills Set :
• Microsoft Excel, Word, Power point etc.
• Basic Understanding of IT Hardware & Networking
• Proficient writing and spoken skills in English and local language.
• Operations and project execution background

Job Description:
• The candidate will be the overall In-charge of Citizen Centric Program and working as Center Operations Manager.
• Centre Operation Handling. Ensure Citizen Centric Programs related services to the resident in an efficient manner.
• Manage the administrative and operational activities of the respective of Citizen Centric Programs.
• The working hours of the Center Lead: 7 days Operational center ( 1 day week off )
• The candidate will be responsible for overall P&L Management of the Center and to generate revenue.
• The candidate will be responsible for Quality & Process Control of the Center.
• Pursue opportunities to promote the Citizen Centric Program in the city and the state to facilitate the residents.
• Crowd management, Token Management and Queue Management in inside and outside 
• Ensure all SLA metrics are met as per agreed SLA norms
• Liaison with different Govt. department & Authorities across the city to generate more revenue through Citizen Centric Program Camps.
• Coordination with internal department & stake holders.
• MIS reporting, Cash Management, Expense Management, Stock Management, Grievance Handling, Training to operators
• Time Management and Per Kit (Machine / operator) Productivity Management is one of the key role.
• Monitor attrition and ensure timely replacement of resources at Center.
• Any other related task as may be required from time to time.

  • Center Lead- Citizen Centric Program

    4 weeks ago

    Kochi, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

  • Sales Team Lead

    17 hours ago

    kochi, India CONNECTING 2 WORK Full time

    Job Description Description : Job Description The candidate will lead a team of telecallers and field sales executives to meet monthly sales targets for our online programs. Background and proven track record in education sales is a huge plus but not mandatory.The...

  • Female Call Center Executive

    7 days ago

    Kochi, Kerala, India Raha Ayurveda Hospital & Integrated Ortho Neuro Rehab Full time

    **Qualifications**: - Marketing skills - Prior experience in call center roles - Knowledge of medical treatments - Familiarity with medical terminologies to review reports - Proficiency in English, Hindi, and Malayalam - Preference for female Ayurvedic doctors - Respond to leads - Coordinate appointments and follow-ups - Maintain accurate records of patient...

  • Lead Administrator

    3 weeks ago

    Kochi, India Wipro Full time

    Role PurposeThe purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/...

  • Academic Counselor

    5 days ago

    Kochi, India One Team Solutions Full time

    **Responsibilities and Duties** **One Team Solutions, Cochin** is the Training Division of an Infopark, Cochin based IT Company. **Responsibilities**: - Market and Sell IT Training Programs to students - Course Counselling - Provide comprehensive academic counseling to prospective students, understanding their educational background, career aspirations,...

  • Technical Team Lead

    3 weeks ago

    Kochi, India TECFORZ INNOVATIONS Full time

    Technical Team LeadCompany Overview:Tecforz Innovations Pvt Ltd is a dynamic and innovative tech startup committed to deliver comprehensive digital solutions tailored to meet the evolving demands of modern businesses. Specialized in Artificial Intelligence, software development, IOT, and cloud services, we harness the latest technologies to drive innovation...

  • Magento Technical Lead

    2 weeks ago

    Kochi, India McFadyen Digital Full time

    Magento Technical LeadDo you have a passion for technology and solving problems? Are you an innovative person? Do you have the mindset to mentor team members on the Magento platform and new technologies/solutions? Are you self-directed, confident, and able to work without requiring a great deal of structure or supervision? Are you highly self-motivated and...

  • GM - MT & SPO Lead

    2 weeks ago

    Kochi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Technical Team Lead

    4 weeks ago

    Kochi, India TECFORZ INNOVATIONS Full time

    Technical Team Lead Company Overview: Tecforz Innovations Pvt Ltd is a dynamic and innovative tech startup committed to deliver comprehensive digital solutions tailored to meet the evolving demands of modern businesses. Specialized in Artificial Intelligence, software development, IOT, and cloud services, we harness the latest technologies to drive...

  • Technical Team Lead

    3 weeks ago

    kochi, India TECFORZ INNOVATIONS Full time

    Technical Team Lead Company Overview:Tecforz Innovations Pvt Ltd is a dynamic and innovative tech startup committed to deliver comprehensive digital solutions tailored to meet the evolving demands of modern businesses. Specialized in Artificial Intelligence, software development, IOT, and cloud services, we harness the latest technologies to...

  • Magento Technical Lead

    2 weeks ago

    kochi, India McFadyen Digital Full time

    Magento Technical Lead Do you have a passion for technology and solving problems? Are you an innovative person? Do you have the mindset to mentor team members on the Magento platform and new technologies/solutions? Are you self-directed, confident, and able to work without requiring a great deal of structure or supervision? Are you highly...

  • Lead Developer

    7 days ago

    kochi, India InApp Information Technologies India Pvt Ltd Full time

    Lead Developer (Dotnet) Role: Lead DeveloperNotice Period : Immediate joinersMandatory Skills:C#,SQL, Dotnet Core, AngularRequirements :Proficient in C#, SQL, Dotnet CoreExperience in Angular (good to have)Good exposure to Object Oriented ProgrammingKnowledge of Design patternsExcellent logical, analytical & problem-solving skillsWillingness to...

  • Zumba Fitness Instructor

    4 weeks ago

    Kochi, India Optimist Tech Hub Full time

    We are looking for a Zumba instructor who provides a safe and effective Zumba classes by guiding students in Zumba through a variety of postures and breathing experiences. Demonstrating expert knowledge of established program curriculum according to standards Excellent physical fitness and a knowledge of safe group fitness practices and current health and...

  • Lead Developer

    1 week ago

    Kochi, India InApp Information Technologies India Pvt Ltd Full time

    Lead Developer (Dotnet) Role: Lead Developer Notice Period : Immediate joiners Mandatory Skills: C#,SQL, Dotnet Core, Angular Requirements : Proficient in C#, SQL, Dotnet Core Experience in Angular (good to have) Good exposure to Object Oriented Programming Knowledge of Design patterns Excellent logical, analytical & problem-solving...

  • Python Lead

    3 weeks ago

    Kochi, India Corporate Resources Full time

    Job DescriptionSkills –Must Have skills –Extensive experience in system design and development andgood knowledge in designpatterns.Python API Development experience (Rest Services)Experience with any one of the Python Applicationdevelopment frameworks (Eg: Flask/Django/Falcon)Hands on experience with DockerizationHands on experience with Elastic...

  • PHP Architect/ Laravel

    4 weeks ago

    kochi, India CONNECTING 2 WORK Full time

    Responsibilities: ● Experience with developing/implementing web applications built on PHP technologies. ● Provide technical guidance and recommendations to other team members as required. ● Development responsibilities include doing code review / bug analysis, analyzing development and impacts. ● Provide effort planning estimates for...

  • Senior Network Engineer

    2 weeks ago

    kochi, India mispa Technologies GmbH Full time

    Grow and shape a secure future together with us!mispa Technologies is an innovative IT security services and solution provider with head office in Langenfeld (Rhineland), Germany and Dev & Operations Center in Cochin (India) registered under jeitsa Technologies Private Limited operating from SmartCity, Infopark Cochin (India).We focus on IT consulting,...

  • Document Production Lead

    4 weeks ago

    Kochi, India Intelligent Office Full time

    An experienced position delivering exceptional customer service to our clients by providing timely and accurate document production. Expert experience in handling edits, conversions, formatting, creation, comparisons, etc. for requesting client personnel. The position requires expertise in software applications used for document production, as well as speed...

  • Lead - React Native Developer

    7 days ago

    Kochi, India Techversant Infotech Pvt Ltd Full time

    Career Opportunities: Lead Full Stack Developer (Node JS + Angular ) About Techversant: Techversant is a Global Technology Services and Solutions Company providing high-quality end-to-end IT Solutions and Services to its clients across the globe for more than 15 years. Techversant has been providing Technology services in the key areas of Digital...

  • Lead - React Native Developer

    6 days ago

    kochi, India Techversant Infotech Pvt Ltd Full time

    Career Opportunities: Lead Full Stack Developer (Node JS + Angular ) About Techversant:Techversant is a Global Technology Services and Solutions Company providing high-quality end-to-end IT Solutions and Services to its clients across the globe for more than 15 years.Techversant has been providing Technology services in the key areas of Digital...