Quality Assurance- Crypto

7 days ago

Gurugram, India PineQ Lab Technology Full time

ole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between customer service agents and customers. Performance Scoring: Evaluate agent performance based on a predefined scorecard or quality standards (QA scorecard), assessing professionalism, issue resolution, accuracy, tone, and adherence to scripts/procedures. Wealth Management Compliance: Ensure that all Wealth Management-related interactions (such as providing product information or handling account inquiries) are conducted in strict accordance with legal, regulatory, and internal compliance guidelines. 2. Feedback and Coaching Agent Feedback: Provide clear, constructive, and actionable feedback to agents on their performance. Training Needs Identification: Identify skill gaps and training needs to improve performance, and support their development. Calibration Sessions: Coordinate and facilitate calibration sessions for call center staff to ensure consistency and uniformity in the application of quality standards. 3. Data Analysis and Process Improvement Trend Analysis: Analyze large volumes of data (KPIs) to identify trends, patterns, and errors (quality defects) in customer service delivery. Reporting: Create detailed records, reports, and dashboards to track quality metrics over time and present them to management. Process Enhancement: Recommend and implement improvements to fix broken internal processes, address inefficiencies, and enhance overall operational efficiency. 4. Compliance and Risk Management Quality Standard Development: Collaborate with management to develop and refine quality assurance policies and procedures. Risk Mitigation: Work to reduce customer complaints, defects, and potential risks to the company.

  • Quality Assurance- Crypto

    7 days ago

    Gurugram, India PineQ Lab Technology Full time

    ole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions - Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance- Crypto

    6 days ago

    Gurugram, India PineQ Lab Technology Full time

    ole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance- Crypto

    1 week ago

    Gurugram, India PineQ Lab Technology Full time

    ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance- Crypto

    1 week ago

    Gurugram, India PineQ Lab Technology Full time

    ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance- Crypto

    1 week ago

    Gurugram, India PineQ Lab Technology Full time

    ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance- Crypto

    7 days ago

    Gurugram, Haryana, India, IN PineQ Lab Technology Full time

    ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance Quality Control

    4 weeks ago

    Gurugram, Gurugram, India Technolobby Private Limited Full time

    Job Description Company Description Technolobby Private Limited drives business success through innovative digital transformation solutions. By merging cutting-edge technology with strategic insights, Technolobby empowers organizations to unlock new opportunities and overcome challenges. Committed to creating value, we collaborate with businesses to achieve...

  • Quality Assurance Specialist

    1 week ago

    Gurugram, India Altisource Full time

    Job Description This is not a manual or automation testing QA profile. Please read through the job description and apply. Perform quality assurance call and/or process reviews for all departments in Altisource Conduct ‘Process Refresher’ and ‘New Hire’ trainings with the employees Provide ongoing coaching and support to employees to strengthen...

  • Quality Assurance Engineer

    6 days ago

    Gurugram, India Datacultr Full time

    ABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...

  • Quality Assurance Engineer

    6 days ago

    Gurugram, India Datacultr Full time

    ABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...