Quality Assurance- Crypto
7 days ago
ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between customer service agents and customers.Performance Scoring: Evaluate agent performance based on a predefined scorecard or quality standards (QA scorecard), assessing professionalism, issue resolution, accuracy, tone, and adherence to scripts/procedures.Wealth Management Compliance: Ensure that all Wealth Management-related interactions (such as providing product information or handling account inquiries) are conducted in strict accordance with legal, regulatory, and internal compliance guidelines.2. Feedback and CoachingAgent Feedback: Provide clear, constructive, and actionable feedback to agents on their performance.Training Needs Identification: Identify skill gaps and training needs to improve performance, and support their development.Calibration Sessions: Coordinate and facilitate calibration sessions for call center staff to ensure consistency and uniformity in the application of quality standards.3. Data Analysis and Process ImprovementTrend Analysis: Analyze large volumes of data (KPIs) to identify trends, patterns, and errors (quality defects) in customer service delivery.Reporting: Create detailed records, reports, and dashboards to track quality metrics over time and present them to management.Process Enhancement: Recommend and implement improvements to fix broken internal processes, address inefficiencies, and enhance overall operational efficiency.4. Compliance and Risk ManagementQuality Standard Development: Collaborate with management to develop and refine quality assurance policies and procedures.Risk Mitigation: Work to reduce customer complaints, defects, and potential risks to the company.
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Quality Assurance- Crypto
7 days ago
Gurugram, India PineQ Lab Technology Full timeole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions - Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...
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Quality Assurance- Crypto
7 days ago
Gurugram, India PineQ Lab Technology Full timeole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...
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Quality Assurance- Crypto
6 days ago
Gurugram, India PineQ Lab Technology Full timeole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...
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Quality Assurance- Crypto
1 week ago
Gurugram, India PineQ Lab Technology Full timeole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...
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Quality Assurance- Crypto
7 days ago
Gurugram, Haryana, India, IN PineQ Lab Technology Full timeole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...
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Quality Assurance Quality Control
4 weeks ago
Gurugram, Gurugram, India Technolobby Private Limited Full timeJob Description Company Description Technolobby Private Limited drives business success through innovative digital transformation solutions. By merging cutting-edge technology with strategic insights, Technolobby empowers organizations to unlock new opportunities and overcome challenges. Committed to creating value, we collaborate with businesses to achieve...
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Quality Assurance Specialist
1 week ago
Gurugram, India Altisource Full timeJob Description This is not a manual or automation testing QA profile. Please read through the job description and apply. Perform quality assurance call and/or process reviews for all departments in Altisource Conduct ‘Process Refresher’ and ‘New Hire’ trainings with the employees Provide ongoing coaching and support to employees to strengthen...
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Quality Assurance Engineer
6 days ago
Gurugram, India Datacultr Full timeABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Quality Assurance Engineer
6 days ago
Gurugram, India Datacultr Full timeABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Quality Assurance Engineer
5 days ago
Gurugram, India Datacultr Full timeABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
