Senior Ecommerce Manager

3 weeks ago

Karol Bāgh, India Armonia Retail Pvt. Full time

We are looking for a highly experienced and strategic Senior E-Commerce Manager to lead and scale our online business across multiple platforms. The ideal candidate will have a proven track record in driving revenue, managing large-scale e-commerce operations, and building strong digital growth strategies. This role requires leadership, analytical skills, and a deep understanding of consumer behavior in the online retail space.

Key Responsibilities

Strategic Planning & Growth

  • Define and execute the e-commerce strategy across marketplaces (Amazon, Flipkart, Myntra, etc.) and our D2C website.
  • Develop annual/quarterly sales targets and implement action plans to achieve them.
  • Identify new growth opportunities including emerging marketplaces, partnerships, and direct-to-consumer initiatives.

Sales & Performance Management

  • Drive sales growth through effective campaign planning, pricing strategies, promotions, and merchandising.
  • Continuously monitor KPIs such as GMV, conversion rate, AOV, CAC, and customer retention.
  • Optimize product visibility and search rankings through SEO and algorithm-based enhancements.

Team Leadership

  • Manage and mentor a team of e-commerce executives, coordinators, and support staff.
  • Align cross-functional teams (marketing, design, logistics, customer support) to deliver seamless e-commerce operations.
  • Conduct regular performance reviews and build training modules for upskilling the team.

Operations & Customer Experience

  • Oversee order management, fulfillment, returns, and customer service SLAs.
  • Ensure compliance with marketplace guidelines, tax/legal regulations, and operational efficiency.
  • Implement best practices for customer experience, packaging, delivery timelines, and post-purchase engagement.

Analytics & Market Intelligence

  • Leverage data analytics to make data-driven decisions on pricing, inventory planning, and promotions.
  • Monitor competitor strategies, industry trends, and customer insights to refine the business approach.
  • Generate detailed monthly and quarterly performance reports for management.

Requirements

  • Master's or Bachelor's degree in Business, Marketing, E-Commerce, or related field.
  • 5–10 years of proven experience in managing large-scale e-commerce operations.
  • Deep knowledge of major marketplaces, D2C websites, SEO/SEM, and digital marketing.
  • Strong expertise in analytics tools (Google Analytics, marketplace dashboards, Excel/BI tools).
  • Excellent leadership, communication, and negotiation skills.
  • Ability to think strategically while managing day-to-day operational challenges.

Job Type: Full-time

Pay: ₹38, ₹40,000.00 per month

Work Location: In person

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