Application Support Professional I

3 weeks ago


Bengaluru, India Teva Pharmaceuticals Full time
Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.How you’ll spend your day

• Provide global application support in accordance with ITSM standards, processes and tools and handling complex issues and requests• Constant development of competencies and knowledge of global strategic platforms and other applications according to needs and requirements• Cooperation with other team members and other teams in Teva to provide better support to the end user• Monitor user needs and propose improvements in work to ensure optimal support• Participation in the creation of procedures, instructions and presentations related to the support of global applications, as needed and agreed

Your experience and qualifications

• Monitoring of KPIs at the level of a given group of applications and active participation in improvement• Participation in the organization of knowledge transfer and organization of training• Active use and adaptation of tools such as IDM, SNOW, monitoring, knowledge base, internal auxiliary applications for teamwork• Participation in expanding the scope of support, participation in more complex activities• Support project activities according to the needs and requirements of the project team• Promoting organizational values and organizational culture through own behavior and encouraging desired types of behavior in others• Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma

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