Senior Specialist, Business Analysis

Senior Specialist, Business Analysis – Pune, India.   Are you looking to play a key role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Specialist, Business Analysis .  Western Union powers your pursuit.   The Sr. Specialist, Business Analyst is an intermediate individual contributor level that works closely with Agents, Sales, Business Analysts, Global KYA procedure owners, KYA Operations, and Regional Operations functional leaders to execute the program and solve inquiries in various aspects of the KYA process. The overall objective of this role is to manage KYA recertifications with Agents and maintain required progress on the KYA/KYCC Recertification plan. Role Responsibilities   Handles due diligence documentation for prospective and existing Western Union Agents. Handles email and phone communication with Agents. Schedules and conduct live video conferences with Agents through Zoom. Conducts calibrations sessions with Agents and refresh training events. Serves as single point of contact for Agents during onboarding and recertification events providing best Agent experience. Coordinates all KYA related activities with regional business teams. Participates on regular follow up meetings with key stakeholders (Regions, Global KYA, ROCs Agent Implementation, Compliance, Legal, others) Role Requirements   3+ Years of experience. Works to ensure adherence of KYA/KYCC execution plans, including daily monitoring of progress. Handles reinstatement requests and related issues. Monitors reporting tools daily to ensure data accuracy. Provides adequate and up to date reporting to upper management on operation results, accomplishments, and risks. Owns and drives identification and resolution of general process issues and risks and proposes action plans. Liaises with Local & Global Compliance, Legal, and Business when required. Collaborates on strategic projects as a Subject Matter Expert of KYA/KYCC Utilizes creative problem solving and solid decision-making abilities to solve issues. Follows up on pending packet submissions. The incumbent will be SME and point of contact for KYA/KYCC related matters, engaged to provide necessary assistance to ensure certification end to end process is completed. The successful candidate must possess strong written and oral communication skills and have the ability to work both independently and as part of a team. Have ability to work in a fast-paced development environment under tight resource and schedule restrictions preferred. Must meet performance and quality standards. . Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund (EPF) Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.