Accounts Receivable Specialist
1 month ago
How You’ll Succeed
-Contact past due customers to collect past due balances, handling both inbound and outbound communications via telephone, email, or through other channels
-Identify and resolve any payment disputes by determining the root cause of any cases and following up with internal teams to resolve them
-Explain invoice details, statements, payments, and credit memos to customers; including, performing analysis and research necessary to answer customer questions
-Assist customers in verifying billing contacts, processing payments, and signing up for the customer portal
-Monitor and manage a list of assigned customer accounts
-Update credit hold status and dunning procedures for customers
-Create reports and send invoice details in PDF and Excel format to customers
-Suggest process improvements to better address the billing and collections process
-Apply cash payments & deposits (Lockbox, ACH, Wires, Credit Cards)
What You Bring
Strong communication skills with both external customers and internal employees
A high degree of tenacity and ownership
Ability to project manage tasks and projects to completion
A background or ability to understand the software business, including elements of hardware and professional services
A self-starter who is motivated and able to work independently
Thrive in a changing and fast-paced environment
Intermediate Microsoft Excel and data analysis skills
Proficient in NetSuite or other similar ERP systems
Proficient in Salesforce or other similar CRM systems
A minimum of 2 years in customer collections, customer services, or a related field
Who You Are
Action Oriented – You gain the confidence and trust of others through honesty, integrity, and authenticity.
Ensures Accountability – You hold yourself and others accountable to meet commitments.
Drives Results – You consistently achieve results, even under tough circumstances.
Persuades – You use compelling arguments to gain the support and commitment of others.
Being Resilient – You rebound from setbacks and adversity when facing difficult situations.
Situational Adaptability – Adapt your approach and demeanor in real time to match the shifting demands of different situations.
All Company Core Competencies
Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
Cultivates Innovation: You create new and better ways for the organization to be successful.
Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
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