Business Development Manager for AI Contact Centre

4 weeks ago

delhi, India Vsynergize Full time
Job Description:
The Business Development Manager for AI Contact Centre is responsible for driving
growth and revenue generation through the promotion and adoption of AI-powered
solutions within the contact center industry. This role involves identifying prospective
clients, understanding their needs, and proposing tailored AI contact center solutions to
meet those needs. The Business Development Manager will work closely with the sales,
marketing, and product development teams to execute strategic initiatives and achieve
business objectives.
Key Responsibilities:
Market Analysis: Conduct thorough market research to identify trends, opportunities,
and challenges within the contact center industry. Stay abreast of advancements in AI
technology and competitive landscape.
Client Acquisition : Identify and engage with potential clients, including contact center
operators, BPO firms, and enterprises across various industries. Build and maintain a
robust pipeline of leads through networking, cold calling, and attending industry events.
Solution Selling: Understand client requirements and pain points related to contact
center operations. Present AI-powered solutions that address these needs effectively,
emphasizing benefits such as cost savings, efficiency improvements, and enhanced
customer experiences.
Relationship Management: Cultivate strong relationships with clients, demonstrating
expertise in AI technologies and understanding of their business objectives. Act as a
trusted advisor, providing guidance on optimizing contact center performance through AI
solutions.
Collaborative Approach: Collaborate with cross-functional teams including sales,
marketing, and product development to develop compelling value propositions,
marketing materials, and sales strategies. Provide feedback from clients to inform
product enhancements and roadmap.
Contract Negotiation & Revenue Generation: Secure profitable deals that meet or
exceed sales targets. Negotiate contracts skillfully, ensuring mutually beneficial
agreements while expanding the company's client base.
Sales Reporting and Forecasting: Maintain accurate records of sales activities, client
interactions, and revenue forecasts using CRM software. Generate regular reports to
track progress against targets and identify areas for improvement.
Industry Thought Leadership: Establish yourself as a thought leader in the AI contact
center space through participation in industry conferences, webinars, and publications. Share insights and best practices to enhance the company's reputation and visibility.
Competencies & Expectations:
 Strategic Acumen: Demonstrate a grasp of market dynamics, competitor
landscape, and the ability to translate trends into actionable sales strategies.
 Technical Aptitude: Possess strong foundational knowledge of AI concepts
(NLP, ML, RPA) and how they specifically enhance contact center operations.
 Consultative Selling: Master the art of needs analysis and solution matching to
drive value-based client conversations rather than product-focused pitches.
 Data-Driven Approach: Excel in utilizing CRM data, sales reports, and
forecasting to make informed decisions and optimize sales processes.
 Relationship Builder: Build genuine rapport with stakeholders at all levels,
establishing trust through exceptional communication and follow-through.
Measurable Metrics:
 Lead Generation: Number of qualified leads generated per quarter/year.
 Qualified Meetings: Number of Qualified meetings set in a month.
 Conversion Rate: Percentage of leads converted into paying clients.
 Revenue Growth: Increase in sales revenue across a defined timeframe.
 Client Retention: Percentage of clients retained year over year.
 Thought Leadership Impact: Track speaking engagements, publications, social
media reach.
Qualifications:
 Bachelor’s degree in business, Marketing, or related field. MBA preferred.
 3+ years of proven sales success, ideally in technology or contact center
domains.
 Excellent presentation skills and the ability to tailor communication to both
technical and non-technical audiences.
 Proficiency in CRM software and Microsoft Office Suite.
 Willingness to travel as needed to meet with clients and attend industry events.
 Skills: Exceptional interpersonal and communication abilities. Strategic thinking
with a focus on results.
 Characteristics: Adaptive, with a capacity to thrive in dynamic environments.
Commitment to continuous learning and improvement in the AI and contact
center domains.
Expectations
1. Establish the company as a thought leader in AI contact center solutions.
2. Lead and mentor a team towards achieving shared and individual goals.
3. Demonstrate ethical leadership and foster a culture of innovation and
accountability.

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