Customer Support Executive

4 weeks ago

Jaipur, India Zelta Labs Full time

About Us: Zelta Tech Private Limited is a pioneering Blockchain & web3.0 development company that specializes in creating innovative solutions. At Zelta, we are solving web3 technology for the masses. Our signature product, Untrade, is designed to solve money for the masses. GamingArcade, another flagship product, is aimed to solve web3 gaming for the masses.


Position: Customer Support Executive

Night shifts

Experience: 0-3 years

Location- Jaipur-Remote


"The candidate is required to work in the office during day shifts for at least the first month for training. "


Profile Description : Dynamic Customer Support Executive with a passion for delivering exceptional service and resolving customer queries effectively. Experienced in handling diverse client needs via various communication channels. Dedicated to continuous learning and contributing positively to team goals, ideal for both seasoned professionals and freshers looking to build a career in customer support.


Key Responsibilities:

  • Serve as the first point of contact for customer queries via Telegram, emails, and phone calls.
  • Provide timely and effective customer support, addressing their issues and concerns related to gamingarcade.io and untrade.io.
  • Assist customers with onboarding, troubleshooting, and general inquiries.
  • Maintain a high level of customer satisfaction by ensuring all interactions are handled professionally and efficiently.


Required skills :

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Previous experience in customer support or a related field is preferred.
  • Proficiency in using customer support tools and platforms

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