Customer Support Executive
1 month ago
Location: Jaipur Position Type: Full-time Experience: Minimum 1-2 Yrs.
Role Overview:- As a Customer Support Executive at Thrillophilia, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure our customers have a seamless experience from booking to completion of their adventure.
Key Responsibilities:- Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Issue Resolution: Address and resolve customer complaints and issues efficiently, escalating to higher authorities when necessary. Booking Management: Assist customers with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly. Product Knowledge: Maintain a thorough understanding of Thrillophilia’s offerings and services to provide accurate information and recommendations to customers. Feedback and Improvement: Gather customer feedback and provide insights for improving our services and customer experience. Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Team Collaboration: Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues. Customer Satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support.
Requirements:- Education: Bachelor’s degree in any discipline. Experience: 1-2 years of experience in a customer service role, preferably in the travel or hospitality industry. Communication: Excellent verbal and written communication skills in English. Problem-Solving: Strong problem-solving skills with the ability to think on your feet. Tech-Savvy: Proficient in using customer support software, CRM systems, and other relevant computer applications. Customer-Focused: A passion for delivering exceptional customer service and a positive attitude. Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment. Team Player: Collaborative mindset with the ability to work well in a team setting. Flexibility: Willingness to work in shifts, including weekends and holidays, as needed.
All About Thrillophilia:- At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories. Thrillophilia’s journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 when the global market was still too young for online travel transactions. Ever since, we have grown to become India’s largest online platform for experiential travel. An annual traffic of 150M+ Users, 5M+ Happy Customers, and a strong presence of 2.2M on our Instagram, reflects our commitment to providing memorable experiences and inspiring travelers worldwide. Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ Destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible. Thrillophilia simplifies travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life. Bringing the finest travel ideas together, our team comprises young and lively folks who are passionate about travel, technology, marketing, partnerships, and more. Together, we have achieved many brilliant titles, such as YourStory’s best places to Work (2013), ISB’s BizQuest (2014), Singapore Bash’s best startups (2016), London Mayor’s IE20 (2017), and more.
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