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Program Manager
4 weeks ago
Job Description
Job Summary
The Program Manager role knows how to bring out the best in people. This position requires a
combination of self-confidence, humility, and a natural ability to demonstrate skills as a servant
leader. This role seeks continuous quality improvement navigation of stakeholders and varying
requirements. This role requires an individual who is undeterred by challenges and seeks to work
through them to optimize processes and outcomes.
The Program Manager values team growth and understands how to align the team to meet and
exceed the organization’s goals. They encourage team members to be organized and autonomous
while engaging others to continuously improve processes. This role looks for ways to “do work
better” and think in a way that is strategic and visionary to plan for and ameliorate risks and drive
home success. This role serves as an example and mentor to others within the Project Management
team.
Essential Duties & Responsibilities
Support a product line as the program manager
Represent the product portfolio of projects, plans, and timelines
Manage cross-organization programs
Regularly communicate with and manage expectations of executive stakeholders
Deep understanding and application of professional best practices for Agile Project
Management
Drive risk management and impediment removal across products
Monitor agile metrics for product value delivery
Part of the product leadership team along with development and product management
representatives
Foster effective communication between the product areas
Coordinate with cross-functional teams to ensure release readiness
Assist in coordinating and facilitating user-feedback sessions throughout the development life
cycle
Keep the rest of the company network aware of the product’s activities
Be a subject matter expert in work item tracking and project tracking software
Manage vendor contracts and relationships for the product portfolio
Evaluate and optimize processes within the PMO and product portfolio
Mentor other Project and Program Managers on best practices
May be a direct line manager for Project Managers
Experience and Education
A Bachelor’s degree, preferably in Project Management, Software Development, Information
Technology, Cyber-Security, or similar field preferred
Work experience may substitute for degree
Six (6) to eight (8) years of demonstrable program/project management experience in
software development, or IT Services (Cyber-security, software implementation), or
healthcare IT services (software or application implementation, robotics implementation,
interface development/implementation)
Expertise in the software development life cycle, preferably agile lifecycle management
Experience as a people manager, leveraging a growth mindset approach a plus
Experience in a matrixed resource environment
Project Management certification desirable
Agile/Scrum or PMI Agile Certified Professional preferred
ITIL certification preferred
Skills, Knowledge, and Abilities
Working knowledge of Microsoft Office suite
Excellent communication skills – both written and verbal – at all levels within the
organization
Strong interpersonal and problem-solving skills
Demonstrable personal and team organization skills
Understand the nuances of software development processes and procedures (SDLC)
High expertise with project management practices, with emphasis on estimating, planning,
risk management, and servant-leadership
In depth knowledge of iterative development and continuous delivery within any scaled Agile
model (SAFe, LeSS, Scrum at Scale, Disciplined Agile, etc.)
Strong ability to grow and lead teams through various stages of group development (forming
to performing)
Knowledge of one or more agile lifecycle management tools (Agility, JIRA, Rally, Agile
DevOps, etc.) required
Knowledge of healthcare IT extremely helpful
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