Cluster Manager Collection

3 weeks ago

Dehradun, India Home Credit Full time

Key Responsibilities:

  1. Responsible to manage location / state with team size of 50+ Field executives (Internal & external), with the help of Team Leaders and responsible to manage AMs as well, basis on the decision of management.
  2. Responsible to meet designated targets for Monthly and Daily Allocation by actively monitoring and manages bucket wise efficiencies and to ensure reduce the non allocation
  3. Responsible to control the buckets flows at all bucket levels (B1/2/3)
  4. Recommendations for performance improvement based on gap analysis
  5. Monitoring and coaching of TLs/ FE's.Daily/weekly  to keep a track of team
  6. Responsible to control absenteeism and attrition in the portfolio and Cluster Manager is responsible to control absenteeism and attrition in the portfolio
  7. To drive the key projects within the team / organisation
  8. SPOCs for additional responsibility for mutliple requirement
  9. Identified and empanelment of new vendors based on the business requirement
  10. Ensure proper quality controls on the process Internal & External team.
  11. Responsible to monitor processes & procedures are followed as per protocols.
  12. Responsible to achieve monthly and yearly collection KPIs
  13. Laising with other departments basis requirement for smooth functioning of the operations.
  14. Supervision of Team and allocation of contracts between internal and external agencies based on previous performance in order to maximize the performance.
  15. Continous mentoring and coaching of TLs & FEs to achieve the SLA's and grooming them for next level.
  16. To analyze the Root cause of low performance, prepares report and propose solution with time line
  17. To gave frequent One-O-One and review with his direct reports and skip level
  18. To ensure 100% adherence of all company policies by the team.

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