Sales & Outreach Volunteer - De-addiction centre

Customer Support Volunteer – De-addiction Centre (NGO)
Location: Chandrapur, Maharashtra (On-site/Hybrid options depending on availability)

Type: Volunteer (Unpaid, 3-month program with possibility of permanent paid role based on performance)

About Us
We are a non-profit de-addiction and rehabilitation centre dedicated to helping individuals overcome substance abuse and rebuild their lives. Our mission is to create a healthier, addiction-free society by providing care, awareness, and community support.

Role Overview
We are looking for Customer Support Volunteers to assist patients and families by handling queries over the phone. This role involves guiding callers with the right information, showing empathy, and supporting them in connecting with our services.

Key Responsibilities

• Answer and manage incoming calls from patients and families.
• Provide accurate information about our centre and programs.
• Assist in addressing queries with empathy and professionalism.
• Maintain basic records of calls and follow-ups.
• Coordinate with the internal team for smooth communication.

What We Offer

• Certificate of Volunteering upon completion of 3 months.
• Performance review after 3 months → possibility of a permanent role in the organization.
• Training on communication, patient handling, and NGO operations.
• Opportunity to directly impact lives and be part of a meaningful cause.

Who Can Apply

• Students, fresh graduates, or professionals interested in volunteering.
• Strong communication and listening skills (English/Hindi/Marathi preferred).
• Empathy and patience when interacting with patients/families.
• Ability to handle sensitive conversations with care.