Salesforce service cloud senior developer

20 hours ago

India 221 B Baker ST Full time

Experience: 5-8 Years. Location: Bangalore, Ahmedabad, Hyderabad, Chennai, Mumbai, and Pune Work Mode: Hybrid (Working 2 days from office is mandate) Notice: Immediate. Please find below the JD: Role: Salesforce Service Cloud Senior Developer Summary We are seeking an experienced Salesforce Senior Developer with deep expertise in Service Cloud, Agentforce, Generative AI (Gen AI), and Salesforce Order Management (SOM). The ideal candidate has a strong background in retail customer service implementations, understands omnichannel engagement, and can design and develop scalable Salesforce solutions that enhance agent productivity and customer experience. Responsibilities Design, develop, and implement solutions on Salesforce Service Cloud with a focus on retail customer service use cases (e.g., order inquiries, returns, loyalty). Build and configure Agentforce solutions, including AI-powered agent assistance, knowledge management, and guided workflows. Leverage Gen AI capabilities within Salesforce to deliver personalized recommendations, case summaries, and automated responses. Develop and extend Salesforce Order Management (SOM) functionality for order lifecycle management, fulfillment, and post-purchase service. Write clean, efficient, and scalable Apex, LWC, and integration code. Collaborate with architects, admins, and business stakeholders to translate requirements into technical designs. Perform unit testing, code reviews, and ensure adherence to Salesforce development best practices. Support release management, Dev Ops pipelines, and continuous integration. Provide mentorship and guidance to junior developers on the team. Required Skills & Experience 5+ years of Salesforce development experience, with at least 4+ years in Service Cloud. Proven track record of implementing solutions in a retail customer service environment. Hands-on experience with Agentforce (Einstein for Service, AI-powered agent tools). Experience integrating and leveraging Gen AI features in Salesforce (prompt builder, copilots, response generation). Strong development expertise in Apex, Lightning Web Components (LWC), Flows, and SOQL/SOSL. Implementation and customization experience with Salesforce Order Management (SOM). Solid understanding of Salesforce data model, APIs, and integration patterns (REST, SOAP, Mule Soft preferred). Knowledge of retail order lifecycle, customer support workflows, and omnichannel service (voice, chat, email, social). Familiarity with Agile/Scrum delivery methodology. Salesforce Service Cloud Consultant and/or Order Management Developer certification preferred. Excellent problem-solving and communication skills. Preferred Experience with Einstein Bots, Digital Engagement, and Knowledge Management. Exposure to Salesforce Data Cloud or retail customer 360 solutions. Prior work in B2 C Commerce / SFCC integration with Service Cloud.

  • (Apply Now) Salesforce Service Cloud Developer

    23 hours ago

    Mumbai, India Winfomi Full time

    Job Description About the Role We are looking for a skilled Salesforce Developer with strong expertise in Service Cloud to join our team. The ideal candidate will have around 3years of hands-on experience in designing, customizing, and implementing Salesforce Service Cloud solutions, with a focus on delivering high-quality customer service processes. Key...

  • Salesforce Marketing Cloud Consultant

    2 weeks ago

    India AideWiser SolTek Full time

    Salesforce Marketing Cloud Consultant Work Mode: Remote Shift: UK Shift Notice: Immediate Experience: 4 - 6 Years Job Summary: We are seeking a skilled Senior Salesforce Marketing Cloud Developer with hands-on expertise in personalization tools within the Salesforce ecosystem. The role requires strong technical development skills in SFMC, coupled with...

  • Salesforce Cloud Architect_India_103045

    2 weeks ago

    India Orion Systems Integrators Inc Full time US$ 1,04,000 - US$ 1,30,878 per year

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Salesforce Cloud Architect_India_103045

    3 days ago

    India Orion Systems Integrators Inc Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Salesforce Developer

    3 days ago

    India Aur Consultant Full time

    Position Salesforce DeveloperLocation JaipurExperience 2 YearsIndustry IT Service companyJob Summary We are looking for a passionate and skilled Salesforce Developer with over 2 years of experience in Salesforce development and customization The ideal candidate will be responsible for designing developing and deploying customized solutions on the...

  • Salesforce Service Cloud Ba Brillio Remote

    4 days ago

    India PradeepIT Consulting Services Full time

    **About the job Salesforce Service Cloud BA | Brillio | Remote |**: **Role: Salesforce Service Cloud BA** **Experience: 6+ years** **Shift timings: 6-00 PM to 3-00 AM** **Locations: Remote** **Number of Positions: 01** **Roles and Responsibilities**: Salesforce Service Cloud hands on and Amazon Connect good to have BA Skills (User Stories, JIRA, Agile...

  • Salesforce Developer

    2 weeks ago

    India Weekday AI Full time US$ 90,000 - US$ 1,20,000 per year

    RequirementsKey Responsibilities:Design, develop, and deploy robust solutions using Salesforce CPQ, Revenue Cloud, and core Salesforce functionalities (Sales Cloud, Service Cloud, and related products). Partner with business stakeholders, including sales, finance, and operations teams, to gather requirements and translate them into scalable technical...

  • Salesforce- Data Cloud Developer

    5 days ago

    Hyderabad, India DMAIC Academy & Consultancy Full time

    Job Description Role: Salesforce- Data Cloud Developer Experience: 6+ Years Location: Hyderabad Responsibilities Work with Salesforce Data Cloud for data unification, segmentation, and activation across Salesforce ecosystem. Collaborate with stakeholders to understand requirements and translate them into Salesforce solutions. Customize Salesforce...

  • Senior Salesforce Developer

    7 days ago

    India Match Point Solutions Full time

    MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India Through...

  • Salesforce Experience cloud + Service Cloud Developer

    5 days ago

    Pune, India NTT Data Full time

    Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Experience cloud + Service Cloud Developer to join our team in Pune, Mahrshtra (IN-MH), India (IN). SFDC...