Salesforce service cloud senior developer
4 weeks ago
Experience: 5-8 Years. Location: Bangalore, Ahmedabad, Hyderabad, Chennai, Mumbai, and Pune Work Mode: Hybrid (Working 2 days from office is mandate) Notice: Immediate. Please find below the JD: Role: Salesforce Service Cloud Senior Developer Summary We are seeking an experienced Salesforce Senior Developer with deep expertise in Service Cloud, Agentforce, Generative AI (Gen AI), and Salesforce Order Management (SOM). The ideal candidate has a strong background in retail customer service implementations, understands omnichannel engagement, and can design and develop scalable Salesforce solutions that enhance agent productivity and customer experience. Responsibilities Design, develop, and implement solutions on Salesforce Service Cloud with a focus on retail customer service use cases (e.g., order inquiries, returns, loyalty). Build and configure Agentforce solutions, including AI-powered agent assistance, knowledge management, and guided workflows. Leverage Gen AI capabilities within Salesforce to deliver personalized recommendations, case summaries, and automated responses. Develop and extend Salesforce Order Management (SOM) functionality for order lifecycle management, fulfillment, and post-purchase service. Write clean, efficient, and scalable Apex, LWC, and integration code. Collaborate with architects, admins, and business stakeholders to translate requirements into technical designs. Perform unit testing, code reviews, and ensure adherence to Salesforce development best practices. Support release management, Dev Ops pipelines, and continuous integration. Provide mentorship and guidance to junior developers on the team. Required Skills & Experience 5+ years of Salesforce development experience, with at least 4+ years in Service Cloud. Proven track record of implementing solutions in a retail customer service environment. Hands-on experience with Agentforce (Einstein for Service, AI-powered agent tools). Experience integrating and leveraging Gen AI features in Salesforce (prompt builder, copilots, response generation). Strong development expertise in Apex, Lightning Web Components (LWC), Flows, and SOQL/SOSL. Implementation and customization experience with Salesforce Order Management (SOM). Solid understanding of Salesforce data model, APIs, and integration patterns (REST, SOAP, Mule Soft preferred). Knowledge of retail order lifecycle, customer support workflows, and omnichannel service (voice, chat, email, social). Familiarity with Agile/Scrum delivery methodology. Salesforce Service Cloud Consultant and/or Order Management Developer certification preferred. Excellent problem-solving and communication skills. Preferred Experience with Einstein Bots, Digital Engagement, and Knowledge Management. Exposure to Salesforce Data Cloud or retail customer 360 solutions. Prior work in B2 C Commerce / SFCC integration with Service Cloud.
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