Application Support Engineer
3 weeks ago
Job Summary: We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate must be comfortable working in a flexible shift to align with the client’s business hours Key Responsibilities: Level 1 Support (L1): In assigned shift, act as the first point of contact for customer support inquiries. Monitor, triage, and manage support tickets using the ticketing system. Document issues, steps to reproduce, and resolutions. Conduct user sessions and walkthroughs for basic features. Generate and share standard ticketing reports Escalate unresolved issues to L2 or development teams. Level 2 Support (L2): Perform application configuration based on client needs. Conduct user training sessions (functional usage and best practices). Conduct UAT testing and prepare documentation. Coordinate deployments and patch releases with internal teams. Work with SQL Server for basic data checks, queries, and reports. Shift & Availability: Should be available to work in a flexible shift pattern to match client’s business hours (may include early mornings, late evenings, or weekends). Required Skills & Experience: 2–4 years of experience in application support, preferably in enterprise or B2B software. Hands-on experience with MS SQL for writing queries/stored procedures/functions/views, running profilers Experience supporting applications built with .NET, Angular, and MS SQL Server . Proficiency in ticketing systems (e.g., Jira, Zendesk, Freshdesk). Strong communication and interpersonal skills for client interaction and training. Ability to read logs, perform basic debugging, and follow escalation protocols. Good documentation skills (issue logs, training manuals, configuration guides). Good to Have: Experience with CLM or legal tech platforms. Familiarity with Agile/Scrum methodologies. Prior experience supporting SaaS or web-based enterprise applications. Soft Skills: Problem-solving attitude with a customer-first mindset. Adaptability to changing client needs and priorities. Strong time management and ability to multitask. Team player with a willingness to take ownership.
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Application Support Engineer
3 weeks ago
Sonipat, India smartContract CLM Full timeJob Summary:We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate...
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Application Support Engineer
4 weeks ago
Sonipat, India smartContract CLM Full timeJob Summary:We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate...
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Application Support Engineer
4 weeks ago
Sonipat, India smartContract CLM Full timeJob Summary: We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate...
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Application Support Engineer
3 weeks ago
Sonipat, India smartContract CLM Full timeJob Summary: We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate...
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Technical Application Support Engineer
3 weeks ago
Sonipat, India smartContract CLM Full timeJob Summary:We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate...
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Application Support Engineer
4 weeks ago
Sonipat, Haryana, India, Haryana smartContract CLM Full timeJob Summary:We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate...
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Sonipat, Sonipat / Sonepat, India smartContract CLM Full timeJob Description Job Summary: We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket...
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Product Support Engineer
22 hours ago
Delhi, NCR, Sonipat, India Blaze Sales & Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Product Support Engineer USALocation: Rai Sonipat Near DelhiExperience: 2–4 YearsQualification: B. Tech in Mechanical EngineeringAbout the Role:We are looking for a skilled and customer-focused Product Support Engineer to provide technical support and product expertise for our North American clients. The ideal candidate should have a strong...
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Sonipat, India Seven Consultancy Full timeJOB DETAILS Sheet Metal Design: Develop and optimize sheet metal designs for various applications, ensuring manufacturability and cost-effectiveness.Clean Room Design: Design and implement clean room environments that meet industry standards and client requirements. AutoCAD and SolidWorks: Utilize AutoCAD and SolidWorks to create detailed 2D and 3D models,...
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Sonipat, India Newton School of Technology Full timeAbout Us : Newton School is on a mission to redefine tech education in India. Backed by global investors (RTP Global, Nexus, Kunal Shah, and more), we are building a Tech Institute to solve the employability gap for millions of graduates. In collaboration with Rishihood University (Sonipat), Ajeenkya DY Patil University (Pune), and S-VYASA University...
