Network Operations Center Engineer

3 weeks ago

Noida, India EbixCash Full time

NOC Profile :-

NOC engineers, also known as Network Operations Center engineers, monitor and control large computer networks from a central location. These skilled IT professionals are responsible for network troubleshooting and alarm response.


Job Positions:-

Associate Support Analyst / Support Analyst

 

 Qualification Criteria:-

 

Engineering / BSc / BCA / MCA / MSc – Computer Science Background

 

  Skills Requirement:-

      

      Linux, UNIX, Windows Server, Networking, RDBMS, Oracle

 

Job Description – NOC profile:-

 

Ø Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server.

Ø Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.

Ø We also maintain client data and perform data conversion related activities.

 

Roles & Responsibilities:-

 

Ø Good verbal & written communication skills

Ø Able to handle global customers

Ø Strong ability to diagnose server or network alerts, events or issues

Ø Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.

Ø Monitoring devices/services, Networks, servers & storage using Nagios, Solar Winds or Zabbix monitoring tool

Ø Quickly address the critical alerts and follow up with respective teams till the issue fix

Ø Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.

Ø Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.

Ø Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process

Ø Performing deployment & patches on Tomcat & WebSphere environment.

Ø Preparing Dynamic report and PPT for presentation or Weekly meeting.

Ø Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.

Ø Taking backup of client data.


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