Sme - Trainer

4 weeks ago

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About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.Founders: Sachin Bansal & Ankit Agarwal What would your role at Navi Look Like? Conduct skills gap analyses to identify areas of improvementDesign training curriculum within time.Produce digital educational material (e.G. videos and case studies).Onboard new agents.Create and conduct Process Knowledge tests as well as refresher sessions.Coordinate individual and team performance review sessions to discuss strengths and weaknesses.Collect feedback from trainees and managers about training courses.Report on impact of training programs.Maintain updated records of training material, certifications, PKTs etc.What are some of the good to have skills for this role? Proven work experience as a Trainer, Process Improvement Associate, instructional Designer or similar roleAbility to manage the full training cycle, including in-person activities and web-based learningHands-on experience with e-learning platformsExcellent organizational skillsSolid communication and presentation abilities

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