Professional 2 Network Engineer
3 weeks ago
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.Your role in our mission
Provide expert technical support by effectively communicating with customers in the India office to identify and resolve technical issues.Address user tickets related to hardware, software, and networking concerns within the India office.Guide users through the installation of applications and computer peripherals, offering clear and concise instructions to the India office staff.Customize desktop applications at the India office to align with user requirements.Escalate unresolved issues to the appropriate level of support personnel.Follow up with clients within the India office to ensure the functionality of their systems post-resolution.Report customer feedback and identify potential product improvement opportunities for staff at the India office.Assist in the creation of technical documentation and manuals, emphasizing processes within the India office.Demonstrate the ability to perform network layer 1 support (rack and stack, trace cables, etc.) services at the India office, ensuring robust and reliable network infrastructure.Work on network switch configurations, including setting up new devices via command-line interface (CLI), upgrading IOS code, and port configuration within the India office.What we're looking for
• Demonstrated work experience as a Desktop Support Engineer, Network Support technician, or in a similar role, preferably within the country of India.• Hands-on expertise in Windows/Linux/Mac OS environments, specifically applied in the context of the India office.• Proficient knowledge of office automation products and computer peripherals, including printers and scanners, relevant to the India office.• Familiarity with network and network security practices, with a focus on the India office environment.• Capable of performing remote troubleshooting and providing clear, effective instructions, particularly for the India office.• Strong problem-solving and multitasking skills applicable to all activities within the India office.• Customer-oriented attitude with a commitment to delivering excellent services.#LI-DNI
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