Transition Manager

3 weeks ago

gurgaon, India Genpact Full time
Inviting applications for the role of, Transitions
In this role, you will be dealing with Practice SME’s, Operations’ Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams.
The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms' success.
Responsibilities
Develop an understanding of the E2E solution and value being proposed
Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed.
Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices
Understand G’s Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas
Taps into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance to client’s expectations
Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and Identify and communicate risks, and co-create change solutions throughout the Project period
Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)
Foresee, assess, communicate, and mitigate project & process risks to impacted parties
Qualifications we seek in you
Minimum Qualifications
Postgraduate/Graduate
Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification
Project management / active Transitions experience
Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g. SAP or Oracle)
Relevant experience in consulting and organizational change
Digital Pseudo Native: Build a Digital Mindset
Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations
Controller of ‘E2E Transition Costs’: Be accountable for Transition Costs
‘Global’ Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions
Preferred Qualifications/ Skills
Experience or exposure on digital deployment or projects
Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering
Provide inputs for Transformation Focused with E2E view of the proposed solution
Proficient in leading the project set up through to delivery new capabilities, and closure for all deals
Excellent interpersonal skills
Proficient in MS Office

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