Customer Success Engineer

3 weeks ago

Bengaluru, India Fortanix Full time
At Fortanix, we are redefining what cloud security means. Our

customers

use our software platform to build and run software much more

securely

than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success.This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion.

You will:

Participate and lead technical design workshops with customersDesign, Configure and Implement our platformCustomer training and enablementDrive product adoption and usageEnsure customers are wildly successful and renewing and referenceableTroubleshoot and resolve production issuesStay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makersBe the voice of the customer with engineering, product management

and rest of the companyRequirementsYou are someone who:

Pays attention to detailIs extremely responsive and able to get back to customers in minutes in most casesCan work independently, while also being an effective member of a teamKnows how to collect, create, and track support ticketsGreatly knowledgeable about all the tech documents, HOWTO, etc. developed by usHas created a structure for troubleshooting the articlesDifferentiates a feature request from bug triageIdentifies automation opportunities for troubleshooting common issuesEvery interaction should result into an action trail (KB, product feature, etc.)Is a customer championKeeps a track of new requests coming from customers and would want to influence product managementInfluences product features to fix common problemsIs aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering teamYou have:

Hands-on 5+ years of recent Devops or Professional Services experience implementing an enterprise IT security and Infrastructure platformBE in any discipline/MCA or equivalentFlexible to work in different time zones depending on the customerStrong technical skills are required. Experience with Linux,

Kubernetes, Docker, Python or other scripting languagesFamiliarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS,

Google KMS, Azure KeyVault, IBM KeyProtect, etc.)Understanding of HSM and various crypto interfaces (PKCS#11, CAPI,

CNG, JCE, etc.). Experience with HSM from another company is a plus.Understanding of KMS interfaces (KMIP, REST API, etc.). Experience

with a KMIP appliance is a plus.Experienced with various database encryption, tokenization,

certificate management other key management operations.Ability to work in a highly fast paced, rapid growth environment.Strong collaboration, written and communication skillsBenefitsA friendly culture that brings the best out of everybodyMediclaim Insurance – Employees and their eligible dependents including dental coveragePersonal Accident InsuranceInternet Reimbursement

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