Customer Support Supervisor

2 weeks ago


Bangalore City, India Waytogo Consultants Full time

The Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing, and reviewing the work of staff. Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparationManages and trains customer service managers.Hires and onboards new customer service managers.Creates customer service processes and procedures.Evaluates phone, email, and chat conversations.Investigates customer service issues as needed.Conducts customer surveys and focus groups.Completes customer service analytics reports.Makes data-driven recommendations.Uses popular customer service software.Monitors daily customer service team output.


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