GBS - OTC Collection Management Analyst

GBS - OTC Collection Management Analyst City: Hyderabad About Us We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.  Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.  About Global Business Services  From Dettol and Lysol to Durex and Nurofen, behind our trusted and iconic powerbrands lies a dynamic and vital engine: Reckitt’s Global Business Services (GBS). Fuelled by a culture of ownership, pace and collaboration, GBS is at the forefront of our business strategy – driving efficiency, standardisation and innovation across global operations. Whether you’re in HR, Finance, Procurement, Supply or IT, you’ll be a seamless partner to our functions and markets, having an end-to-end perspective in a global FMCG organisation, simplifying complexity and delivering impact to our millions of customers every day. In return you’ll experience growing together – building future-ready skills, gaining cross-functional exposure, and shaping a new function from the ground up, all while being supported by leaders and colleagues who care. About the role This role is a fantastic opportunity to help Reckitt optimise cash flow and strengthen financial controls across global operations. As part of the Order-to-Cash team, you’ll manage customer accounts with care and precision—ensuring timely collections, resolving disputes and supporting compliance. You’ll use digital tools and data insights to prioritise activities, reduce backlogs and improve working capital. Collaboration is key, and you’ll work closely with teams across Credit Management, Cash Application and Dispute Resolution to deliver seamless processes. If you enjoy problem-solving, building relationships and making a meaningful impact in a purpose-led organisation, this role offers a supportive space to grow and thrive. Your responsibilities Manage customer accounts to ensure timely collection and minimise overdue balances Monitor ageing reports and prioritise collections using digital tools and analytics Investigate and resolve payment discrepancies and deductions Collaborate with internal teams to maintain seamless Order-to-Cash processes Ensure compliance with credit and collection policies and internal controls Engage proactively with stakeholders to improve cash flow and working capital Support standardisation and automation initiatives Track and report collection metrics and performance trends Contribute to continuous improvement projects and embed GBS principles Build strong relationships with commercial teams and external partners The experience we're looking for A broad range of experience in credit control, collections or accounts receivable Exposure to shared services or global process environments Understanding of Order-to-Cash processes and deduction management Familiarity with enterprise resource planning systems and collection tools Strong analytical skills and ability to interpret ageing reports Excellent communication and stakeholder engagement skills A continuous improvement mindset with experience in process standardisation The skills for success Credit & Collections Management Order-to-Cash Process Expertise ERP Systems (e.g., SAP) Data Analysis & Reporting Dispute Resolution Compliance & Internal Controls Process Standardization Automation & Digital Tools Stakeholder Engagement Continuous Improvement  What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.  We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.  Equality We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.  All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.  Job Segment: Counseling, Healthcare