Human Resources Operations Manager

About Lockton

At Lockton, we are more than just insurance brokers; we are the pioneers of innovation. Since our inception in 1966, we have grown to become the world's largest privately-owned insurance brokerage and 10th largest overall. With more than 140 offices, 10,750+ associates, serving over 65,000 clients around the world.

Business Insurance has recognized Lockton as the "Best Place to Work in Insurance " for fifteen consecutive years.

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Job Purpose:

• The HR Operations Manager is responsible for providing frontline HR support to all current and former associates as well as troubleshooting and answering complex inquiries requiring a single point of contact for the associates or additional research and subject matter expertise in HR policies and processes.This role has the responsibility for providing a next level of escalation support to HR Associates for inquiries that require additional experience and subject matter expertise to resolve.
• In addition, HR Operations Manager oversees the maintenance of the HR Service Team knowledge content and to develop and deliver related team training to ensure the team is fully able to provide quality service for HR policies, processes and scope of service change.
• For specific transactional processes and as required by the nature of the work or legislative requirements, the HR Operations Manager reviews and signs off on accuracy and completeness of HR Associate processing work.

Responsibilities:

• HR Data Administration: Managed complex HR transactions and data processes, including resolving associate inquiries, processing mass data changes, conducting audits and cleanups, monitoring workflows, ensuring data accuracy in HR systems, generating reports, supporting government survey compliance, and performing quality assurance on HR service transactions.
• HR Generalist Administration: Delivered comprehensive HR administrative support by managing general inquiries, escalating complex cases, maintaining document compliance, supporting HR audits, coordinating new hire inductions, preparing orientation materials, and providing note-taking assistance for associate relations meetings.
• Onboarding/Offboarding Administration: Oversee end-to-end employee offboarding and HR administrative processes, including managing leaver procedures, resolving complex recruitment queries, maintaining contract templates, auditing background check documentation and personnel files, and ensuring compliance with local storage requirements.
• Other: Provided ad hoc support across various HR functions, including assisting HR Business Partners with annual appraisals and compensation processes, addressing payroll and benefits escalations, and contributing to other HR projects as needed.

To be successful in this role, you will need:

• Strong negotiation and influencing skills with stakeholders.
• Data literacy: Ability to interpret operational analytics and translate insights into action.
• Proactive, consultative mindset and adept at navigating ambiguity in high-growth environments.
• Strong interpersonal and communication skills (verbal/written).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Regulatory awareness and confidentiality.
• Ability to work under pressure and deliver results.
• Collaboration, accountability, and alignment with Lockton core values

Requirements:

• Bachelor's Degree in HR or related disciplines.
• Minimum 7 years of experience in team management and HR operations, preferably in sizable organizations.
• Knowledge of all-round HR functions & local labour laws.
• Experience in insurance/financial industry is a plus.
• Excellent research, sourcing, and stakeholder management skills.

Life at Lockton is about growth, flexibility and recognition, but life is about so much more than work

At Lockton, we value and support our Associates alongside with their career journey with us. We offer medical insurance covering spouse and dependent(s), life insurance, critical illness insurance, annual medical checkup, vision care program, flexible benefits, birthday Leave, education allowance, and voluntary contributions for MPF Scheme.

We offer competitive salary and benefits package with great opportunity for career development to the successful candidate. Please send your detailed resume and expected salary to our Human Resources Department by e-mail

All information provided by applicants will be treated in the strictest confidence, will be used solely for recruitment purposes and strictly in accordance with the Lockton's personal data policies, a copy of which will be provided upon request. Lockton will retain all applications no longer than 12 months of which will be destroyed thereafter.