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Support Engineering Manager
3 months ago
BASIC QUALIFICATIONS
Bachelor’s degree in Computer Science, Engineering or related technical discipline- 8+ years of Software/Systems Engineering experience- 2+ years of experience in hiring, building, and supervising high performance teams.- An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)- In-depth understanding of monitoring and reporting support metrics- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.-Knowledge on AWS services and fundamentals.- Excellent stakeholder management skills.
PREFERRED QUALIFICATIONS
Strong metrics and a focus on operational excellence.- The ability to hire and develop great people- The ability to handle multiple competing priorities in a fast-paced environment- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.- A proven track record of taking ownership and driving results on technical projects.