Support Engineer

4 months ago

chennai, India AstraZeneca Full time

Job Title: Support Engineer

Career Level - C2

Introduction to Role:

Are you ready to disrupt an industry and change lives? We are looking for a Support Engineer to join our IT team. This role involves supporting the Clinical Development Applications, developing Mulesoft/Snaplogic API’s, Java code, and monitoring our production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s). You will take the lead during remediation of priority incidents and provide 2nd and / or 3rd line support.

Accountabilities:

As a Support Engineer, you will take ownership of issues right from the time it was reported till remediation by meeting Service SLA’s. You will be proactive in identifying areas for process improvement or finding opportunities for Automation. You will also support all GxP and Audits (internal & external) and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner.

Essential Skills/Experience:

3-4 years of prior experience in application support and maintenance (L2 / L3 support) Hands-on experience on ETL tool like SnapLogic, Mulesoft and so on. Knowledge in any programming language preferably Java. Good knowledge of ITIL Framework Experience working on IT Service management tools like Service Now, Remedy. Ability to solve difficult technical / functional issues with ease and complexity Ability to explain solutions to problems in plain language Manage end user communication regarding major incidents Good communication skills – spoken and written Experience working with global teams Self-starter with good time management skills Ability to work independently and provide support to team members Degree in Computer Science or equivalent

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we couple technology with an inclusive mindset to cross international boundaries and develop a leading ecosystem. We are a diverse group, working in multi-functional teams at scale, bringing together the best minds from across the globe to uncover new solutions. Here we think holistically about how to apply technology, building partnerships inside and out. We drive simplicity and efficiencies to make a real difference.

Are you ready to be part of a team that has the backing to innovate, disrupt an industry and change lives? Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth.

Ready to make an impact? Apply now

Date Posted

12-Jun-2024

Closing Date

27-Jun-2024

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