Account Protection Specialist

3 weeks ago

Gurugram, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

    • Perform Manual review on accounts claimed as Fraud by card members/Third parties/POAs and Victims.
  • Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis
  • Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Balance customer interests with the interests of American Express
  • Quality focused with strong attention to detail
  • Excellent listening and verbal communication skills, exhibit a strong presence and the ability to communicate effectively across all audiences
  • Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing. Ability to comprehend the correct meaning from the language.
  • Previous calling experience would be an added advantage for call monitoring and listening.
  • This role may be subject to additional background verification checks
  • Self- driven and demonstrate the ability to deliver tasks without direct supervision
  • Strong sense of accountability and responsibility

Minimum Qualifications

    • Graduates only
  • Excellent Written & Oral Communication Skills
  • Incumbent should not be at any level of counselling

Preferred Qualifications

    • Demonstrate people management skills and has the ability to coach team members
  • Being 100% focused on the team's success
  • Has exposure to fraud function in the past

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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