Client Service Manager

4 weeks ago

Chennai, India Anicut Healthcare Solutions Full time

Job Summary:

We are seeking a detail-oriented, proactive, and client-focused Client Service Manager to oversee and manage relationships with healthcare clients, ensuring the efficient delivery of medical and dental billing services. This role requires deep knowledge of medical/dental billing processes, strong communication skills, and a customer-first mindset to maintain high satisfaction levels and revenue performance.

Job Title: Client Service Manager -Medical Billing

Location: Okkiyampettai Thoripakkam, Chennai.
Department: Operations / Revenue Cycle Management (RCM)

Exp:10 to 12 years(Medical billing)
Reports To: Director of Operations / VP Client Services.

Shift timings: US Shift (5:30 pm - 2:30 am)

Key Responsibilities:

Client Relationship Management:

  • Act as the primary point of contact for assigned clients.
  • Build and maintain long-term relationships, understanding client needs and business goals.
  • Ensure timely response and resolution of client inquiries or concerns.

Billing Operations Review:

  • Monitor end-to-end billing cycles (charge entry, claims submission, payment posting, AR follow-up, denial management).
  • Coordinate with internal billing, coding, and AR teams to ensure service quality and compliance.
  • Review and analyze key performance indicators (KPIs) and present reports to clients.

Communication & Reporting:

  • Conduct regular status meetings and performance reviews with clients.
  • Prepare and deliver customized billing performance reports.
  • Address escalations professionally and promptly.

Process Improvement:

  • Identify and implement process improvements to enhance client satisfaction and billing accuracy.
  • Collaborate with teams to drive efficiency and resolve recurring issues.

Compliance & Training:

  • Ensure adherence to HIPAA and other healthcare regulations.
  • Stay updated on industry trends, payer changes, and coding updates.

Qualifications:

Education: Bachelors degree in Healthcare Administration, Business, or related field (preferred).

Experience:

  • 10+ years of experience in US medical/dental billing, with at least 4-5 years in a client-facing or account management role.
  • Minimum 1 year of experience as "Assistant Manager"
  • Deep understanding of revenue cycle management (RCM), CPT/ICD/CDT codes, insurance claims, and payer processes.

Skills:

  • Exceptional verbal and written communication.
  • Strong analytical and problem-solving skills.
  • Proficient in billing software
  • Ability to manage multiple client accounts effectively.

Note:

  • Looking for candidates with Excellent communication and interpersonal skills.
  • Immediate Joiners are preferred.
  • Candidates must be comfortable with Night Shifts (5:30 pm - 2:30 am) and work from the office.
  • Candidates should be located within a 10 to 15 km radius of Thoripakkam
  • Own transportation is required as no cab facility is provided.

Interested candidates are requested to apply for this position. Shortlisted applicants will be contacted within 2 to 3 business days.

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