Technical Business Analyst
1 week ago
To act as the pivot or intermediary between end-users and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. Support the Development and Test team members throughout the System Development Life Cycle.
Key Accountabilities and Main Responsibilities
Meets with users and subject matter experts to gather and analyse business requirements.Facilitates definition of the scope and context of business requirements analysis for initiatives.Gathers, analyses and documents business requirements - communicating the desired outcome of the system enhancement/development.Gathers analyses and documents functional specifications to support the business requirements and communicates these in technical terms to analyst programmers, testers and project team members.Manages business requirements, functional requirements and technical specification documentation.Manages business requirements change requests throughout the project lifecycle.Liaises with Developers/Technical Solutions & Design to ensure that the technical solution achieves the desired outcome.Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.Perform peer review and sign-off of business and technical SDLC deliverables for other team members where appropriate.Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.Assist with escalated Production Support issues and conduct root cause analysis.Works as a crucial component of a project team responsible for enhancing existing systems or developing new systems.Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed.Work and collaborate with third and/or vendor parties to deliver integrated system solutions.Logging and accessing technical solutions within the JIRA database and thoroughly documenting status of all client liaisons and communications.Experience & Personal Attributes
2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.2+ Years’ experience with web-based applications is highly desirable.3+ years development experience preferableKnowledge of Business Use Case Modelling – desirableKnowledge of Link Group’s supported IT systems is desirable.Knowledge of Link Group IT’s software development cycles is desirableWorking knowledge of SQL.Working knowledge of MS office products.A good understanding of structured project delivery methodologiesExperience in conducting business process re-engineeringAbility to multi-task and deliver objectives within strict timelinesSound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlinesExcellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clientsExceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environmentExperience working in an outsourced or offshored environment is desirableSelf-motivated with a strong team spiritAdaptability to working hours in order to meet business needs.A tertiary qualification in Information Technology, Business or a related disciplineDemonstrated capability in Business Analysis or similar
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